Phone Receptionist
Job Description
Promptly answer a high volume of incoming calls in a polite and professional manner.
Act as a liaison between patients and the clinic.
Understand and complete patient requests.
Create new patient accounts and input all relevant information.
Schedule patient appointments appropriately and correctly.
Obtain and input demographic and insurance information.
Ensure calls are positive and patient-focused.
Operate multi-line phone system and direct/transfer calls to other departments as needed.
Use medical software system to document messages and direct to appropriate personnel.
Use sound judgment and handle calls appropriately.
Make outgoing calls as requested.
Maintain patient confidentiality at all times.
Review and analyze reports daily to ensure accuracy.
Requirements
- Excellent verbal and written communication
- Strong computer skills, including use of medical software
- Thrives in a fast-paced environment
- Superb at multi-tasking
- Attention to detail
- Strong customer service skills