Phone Operator/Switchboard Outfitter

About the role

The Switchboard Operator / Receptionist performs all functions necessary at the Reception Desk and Switchboard, supporting a strong commitment to world-class customer service.

Responsibilities

• Answers and directs incoming phone calls in a prompt, friendly, and outgoing manner.
• Handles customer and associate questions and requests.
• Distributes applications to prospective new associates.
• Coordinates and schedules appointments for Management.
• Files, copies, and performs other clerical assignments as needed.
• Maintains associate bulletin boards, ensuring they are current and posting schedules.
• Remains familiar with store layout and knowledgeable about all products.
• Stays aware of advertised sales, special events, and store layout.
• Keeps work area clean, neat, and well stocked with supplies.
• Follows all Company Policies and Procedures.

Requirements

• High School diploma or equivalent experience.

Skills

• Ability to calculate figures such as discounts and make change for customers.
• Ability to communicate in a friendly and professional manner with customers and associates.
• Ability to establish and maintain effective working relationships with Management, coworkers, and customers.
• Ability to operate computerized Point of Sale register system and computerized PBX system.

Physical Requirements

• Constantly remain in a stationary position, often standing or sitting for prolonged periods.
• Constantly communicate with others to exchange information.
• Constantly repeat motions that may include the wrists, hands, and/or fingers.
• Light work that includes moving objects up to 20 pounds constantly; may occasionally move and lift objects up to 50 pounds or more (utilizing a team lift as needed).
• Occasionally work in noisy environments.

Independent Judgement

Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Dental and vision coverage.
• Voluntary benefits.
• 401k Retirement Savings.
• Paid holidays and paid vacation.
• Bass Pro Cares Fund and more.