Sales Associate eCommerce/Phone

About the role

The e-Commerce Sales Associate interacts with hundreds of customers—online, over the phone, and in person—to help guide their vehicle purchase in our no-haggle sales environment. You’ll respond to leads promptly, answer questions, provide information, and help transition customers from initial contact to an in-store experience while delivering an exceptional customer experience.

With your outstanding communication and listening skills, you’ll help customers select their perfect vehicle, negotiate terms to fit their lifestyles and budgets, and close the deal. You’ll also follow up to ensure satisfaction and support their transition to the Service department, driving long-term loyalty.

Responsibilities

• Respond to customer leads in a timely manner via phone, email, and online platforms.
• Guide customers through the vehicle selection and purchase process with a consultative approach.
• Negotiate terms to align payment options with customer budgets and expectations.
• Close sales while providing an exceptional pre- and post-purchase experience.
• Follow up with customers to ensure satisfaction and foster loyalty.
• Transition customers to the Service department to support their ownership experience.
• Set and achieve targeted sales goals.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Prior sales experience, preferably in retail.
• Strong communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers consistently.
• Experience and comfort working with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Benefits

• Competitive compensation with average monthly take-home pay of $3,000–$8,000+ (commission-based).
• 401k matching.
• Comprehensive insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to YouDecide, a platform offering exclusive deals and discounts from top providers and retailers.
• Opportunity to contribute to DRVPNK, our mission to raise and donate millions to cancer research and treatment in partnership with nationwide charities.

About AutoNation

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions to empower customers in making the best decisions for their needs. With a nationwide network of dealerships, we provide a wide selection of new and used vehicles, customer financing, parts, and expert maintenance and repair services.

Through our DRV PNK initiative, we’ve raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive impact in the lives of our associates, customers, and communities. We foster a culture of diversity, equity, and inclusion, welcoming candidates from all backgrounds who share our passion for innovation, teamwork, and creating meaningful change.