Mobile Associate - Retail Sales
Job Overview
This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.
Job Responsibilities
- Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
- Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
- Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
- Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
- Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience
- High School Diploma/GED (Required)
- 6 months of customer service and/or sales experience, Retail environment. (Preferred)
Knowledge, Skills and Abilities
- Change Agility (Required)
- Communication (Required)
- Customer Problem Solving (Required)
- Customer Service (Required)
- Engaging People (Required)
- Multitasking (Required)
- Sales (Required)
- Teamwork Orientation (Required)
Qualifications
At least 18 years of age
Skills
None specifically listed beyond the general requirements
Benefits
Includes competitive base salary and compensation package, multiple wealth-building opportunities through stock grants, employee stock purchase plan, 401(k), and access to free, year-round money coaches. Benefits include medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Additional perks include mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.
Pay
Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. An Annual Stock Grant is also provided to all employees.
Schedule
No information provided
Benefits
Full and part-time employees have access to the same benefits when eligible. Benefits include medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Additional perks include mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
Pay
Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. An Annual Stock Grant is also provided to all employees.
Benefits
Full and part-time employees have access to the same benefits when eligible. Benefits include medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Additional perks include mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
Application Instructions
Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
About the Role
Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Requirements
None provided beyond the basic qualifications
Qualifications
At least 18 years of age
Skills
None specifically listed beyond the general requirements
Benefits
Includes competitive base salary and compensation package, multiple wealth-building opportunities through stock grants, employee stock purchase plan, 401(k), and access to free, year-round money coaches. Benefits include medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Additional perks include mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
Pay
Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. An Annual Stock Grant is also provided to all employees.
Benefits
Full and part-time employees have access to the same benefits when eligible. Benefits include medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Additional perks include mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!