Phone Operator / BDC Appointment Setter

About the role

This is more than appointment setting. You are the voice of one of the largest dealerships in the region, and usually the first person a customer ever talks to here. We are hiring people who want to own that.

Responsibilities

• Answer inbound calls and route them, staying on until a live person picks up
• Handle live transfers and leave clear, accurate notes for the department taking the customer
• Set and confirm service appointments
• Respond quickly to internet, phone and live chat inquiries
• Utilize CRM tracking system daily

Requirements

• Dependable with a great attitude
• Excellent phone skills and a courteous demeanor
• Computer proficient
• Able to handle a large volume of incoming and outgoing calls
• Able to work Saturdays
• Clean background and valid driver's license
• Call center experience a plus
• Bilingual Spanish a plus

Benefits

• Hourly Plus Commission
• Paid Training
• Health, Dental, Vision and Life Insurance
• Paid Time Off
• 401(K)
• Referral Program and Employee Discount
• Advancement Opportunities
• Family owned and operated for over 65 years