Phone Operator

Job Summary

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guests of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Department Specific Benefits

• Free On-Site Parking
• Site Specific Benefits

CORE WORK ACTIVITIES

• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation
• Speak with others using clear and professional language; answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others; support team to reach common goals
• Comply with quality assurance expectations and standards
• Stand, sit, or walk for an extended period of time
• Enter and locate information using computers and/or POS systems
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Attention

Available to work a flexible schedule including evenings, weekends, and holidays.

Company Commitment

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.