Phone Banker, Credit Union Customer Service Rep

Join our dedicated team at SC State Credit Union in Columbia, South Carolina, as a Full Time Customer Service Representative. This onsite position offers an exciting opportunity to connect with a diverse member base and make a meaningful impact by providing exceptional service in a high-performance, customer-centric culture.

About the role

As a Customer Service Representative, you will assist members with inquiries and transactions, ensuring clarity and understanding in every interaction. You’ll address member needs—including account inquiries and issue resolution—while delivering personalized service over the phone with a positive, professional demeanor. Collaboration with team members to enhance service delivery and uphold excellence is key. Staying updated on products and services will enable you to provide accurate information and recommendations, fostering relationships and customer loyalty.

Responsibilities

• Assist members with inquiries and transactions, ensuring clear and accurate communication.
• Address member needs, including account inquiries and issue resolution.
• Engage with members over the phone, delivering personalized and professional service.
• Collaborate with team members to enhance service delivery and maintain high standards.
• Update knowledge of products and services to provide accurate information and recommendations.
• Nurture member relationships and foster customer loyalty.

Requirements

• Strong verbal and written communication skills.
• Active listening to understand and address member needs effectively.
• High level of empathy to connect with members and make them feel valued.
• Problem-solving abilities to resolve inquiries and issues promptly.
• Professional demeanor and adaptability in a dynamic environment.
• Time management and organizational skills to handle multiple tasks efficiently.

Benefits

• Comprehensive benefits package including Medical, Dental, Vision, Prescription, and Life Insurance.
• 401K with employer matching contributions.
• Tuition Reimbursement.
• Federal Reserve Banks Holiday Schedule.