Phone Attendant

Responsibilities

• Serve as the main point of contact for all guest requests and needs.
• Answer calls, dispatch requests, and follow up to ensure excellent guest service.
• Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.
• Develop a thorough knowledge of hotel services and surroundings, the local area, and nearby travel services.
• Accurately answer any guest questions and provide thoughtful recommendations.
• Perform other duties as assigned.

Requirements

• An outgoing and social personality.
• Excellent communication and listening skills.
• A passion for service with a positive, can-do attitude.
• A team-player mindset.
• Ability to adapt to any situation.
• Ability to lift, carry or otherwise move up to 10 lbs.

Qualifications

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.