Service Attendant

Essential Functions

• Instructs customer on proper use and safety procedures.
• Loads and unloads machines on customer transportation.
• Maintains organization and appearance of the yard.
• Completes documents for shipping and receiving equipment.
• Inspects machines upon customer return for damage, abuse, fuel levels and all attachments.
• May assist other technicians with minor repairs or maintenance on returned machines.
• Washes, details, and touches up machines upon return as needed to maintain proper appearance.
• Completes final check of customer equipment before it leaves the yard.
• Steam cleans equipment and components on request; keeps steam-cleaning area clean and free of all debris.
• Maintains neat and organized attachment inventory.
• Delivers and picks equipment as needed.
• Maintains the tool room.
• Lends equipment to technicians.
• Inventories tools.
• Schedules repairs for tools with outside vendors.
• Affords assistance with shop cleanup.
• Handles all public and internal inquiries in a prompt and friendly manner.
• Adheres to all customer care standards.
• Works safely at all times.
• Adheres to all applicable safety policies.
• Complies with all company policies, procedures and standards.
• May accomplish training and serve as a Green Belt in support of Western State’s Six Sigma program.
• Works within and promotes corporate vision, mission, and values of the organization.
• Performs other duties as assigned.

Knowledge, Skills and Abilities

• Proven customer service skills.
• Knowledge and use of usage and operation of light construction equipment.
• Knowledge and use of Microsoft computer products or other comparable systems required.
• Ability to develop and maintain effective working relationships with others.
• Consistent attendance and timeliness.
• Ability to work overtime with little or no notice.

Education and Experience

• Proof of high school diploma or General Education Degree (GED) required.
• Associates Degree from an accredited vocational school preferred.
• Previous industry experience preferred.

Physical Characteristics

• Must be able to walk and stand for long periods of time along with sitting, repetitive stair climbing, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, twisting, pushing, pulling, leaning and twisting.
• Able to lift up to 50 lbs in accordance with Western States’ Lifting Safe Work Practice to include amount and approach.
• Must be able to meet all safety requirements for applicable safety policies.
• Exposure to extreme temperatures and environment.
• Exposure to high noise level.
• Exposure to fumes.