Phonathon Manager

About the role

This is a seasonal part-time (20 hours per week, no more than 5 hours per day) position for the calling season of February‑May and September‑December. The Phonathon Manager manages the daily productivity of the call center and the student staff, helps develop and execute strategies to achieve dollar and donor goals, and supports the professional development of student fundraisers. The role also includes maintaining the general upkeep of the phonathon center and keeping materials and equipment organized. The position reports to the Director of Leadership and Annual Giving and works closely with the Associate Director of Annual Giving on recruiting, hiring, and coaching of student employees.

Responsibilities

• Manage daily productivity of the call center and student staff.
• Develop and execute strategies to achieve dollar and donor goals.
• Support professional development of student fundraisers.
• Maintain general upkeep of the phonathon center and keep materials and equipment organized.
• Assist with recruiting, hiring, and coaching of student employees in collaboration with the Associate Director of Annual Giving.

Requirements

• High school diploma.
• One year of leadership or supervisory experience.
• Excellent verbal communication skills.
• Strong work ethic.
• Ability to work evening and weekend hours.

Preferred Qualifications

• Bachelor’s degree.
• Experience with automated calling software such as WBT’s Donor Connect (preferred but not required).
• Experience in fundraising, telemarketing, marketing, or non‑profit philanthropy initiatives.

Schedule

• Seasonal part‑time: 20 hours per week, no more than 5 hours per day.
• Calling season: February‑May and September‑December.
• Calling hours: Sunday 2:00 pm‑7:00 pm; Monday‑Thursday 5:45 pm‑9:00 pm; Saturday 11:00 am‑4:00 pm.