Phlebotomy Technician- Nursing Home and Specialty Services (Full Time/Day Shift))

Responsibilities

• Facilitates the direction, coordination, and prioritization of patient flow and customer support at contracted Extended Care Facilities ECF’s and other non-LGH facilities.
• Collaborates with interdisciplinary teams to foster a cooperative patient service environment.
• Performs phlebotomy and EKG Holter monitoring during daily rounds at client locations.
• Responds to on-call needs and provides appropriate education based on customer encounters.
• Participates in performance improvement activities related to patient care, customer satisfaction, and registration requirements.
• Contributes to the clinical environment by addressing immediate issues and concerns.
• Provides emotional, psychological, and spiritual support to patients, families, and friends.
• Serves as a patient advocate by establishing rapport and resolving service problems.
• Maintains customer accounts by recording and updating account information accurately.
• Processes customer adjustments when necessary.
• Documents services by completing forms, reports, logs, and records.
• Collects patient payments according to departmental guidelines.
• Maintains data entry requirements by following established techniques and procedures.

Qualifications

• High School diploma or equivalent.
• Valid driver’s license due to regional travel.
• Reliable motor vehicle for regional travel.
• Two years of experience using professional skills of interpersonal relationships.
• Two years of computer experience.
• Three years of experience in a customer service role with strong communication skills.
• Two years of medical terminology experience.
• Two years of experience with business telephone communications.
• Two years of clinical experience.
• Licensure as a Phlebotomy Technician, PBT (ASCP).

Benefits

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.