Phlebotomy Technician- Nursing Home and Specialty Services Float (Full Time/Early Day Shift)

Responsibilities

• Facilitates the direction, coordination, and prioritization of patient flow and customer support at contracted Extended Care Facilities ECF’s and other non-LGH facilities.
• Collaborates with nursing, physicians, and ancillary support to foster a cooperative patient service work environment.
• Performs phlebotomy and EKG Holter tests during daily rounds at client locations and responds to on-call needs.
• Anticipates customer needs by providing appropriate education instruction based on customer encounters.
• Contributes to performance improvement activities related to patient care, customer satisfaction, and registration requirements.
• Identifies immediate issues and concerns that must be addressed by the clinical team to meet patient care requirements.
• Establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients, families, and friends.
• Functions as a patient advocate by establishing personal rapport with patients, families, and other persons to determine care requirements.
• Solves service problems by clarifying the customer’s complaint, determining the cause of the problem, and selecting and explaining the best solution to solve problems.
• Follows up to ensure resolution of service problems.
• Maintains customer records by updating account information with current benefits authorization.
• Documents service by completing forms, reports, logs, and records.
• Collects patient payments according to departmental guidelines.
• Maintains data entry requirements by following data station program techniques and procedures.

Qualifications

• High School diploma or equivalent is required.
• Valid driver’s license as regional travel is required.
• Reliable motor vehicle due to regional travel required.
• Two years using professional skills of interpersonal relationships.
• Two years of computer experience.
• Three years in a customer service role using strong professional communication skills; excellent written and verbal communication skills.
• Licensure as a Phlebotomy Technician, PBT (ASCP).
• Two years of medical terminology experience.
• Two years of experience with business telephone communications.
• Two years of clinical experience.