Phlebotomy Technician- Nursing Home and Specialty Services (Full Time/Day Shift))

Summary

This position is responsible for facilitating the direction, coordination, and prioritization of patient flow and customer support at contracted Extended Care Facilities ECF’s and other non-LGH facilities. Completes all functions related to registration, billing and validation of insurance information. Performs phlebotomy and EKG Holters upon request during daily rounds at client locations and responds to on-call needs.

Responsibilities

• Facilitates the direction, coordination, and prioritization of patient flow and customer support at contracted Extended Care Facilities ECF’s or other non-LGH facilities;
• Fosters a spirit of interdisciplinary cooperativeness between nursing, physicians, and ancillary support;
• Completes phlebotomy during daily rounds at client locations and responds to on-call needs;
• Provides appropriate education instruction based on customer encounter;
• Participates in performance improvement activities related to patient care, customer satisfaction and registration requirements;
• Establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients, families and friends;
• Serves as a patient advocate by establishing personal rapport with patient, family, and other persons to determine care requirements;
• Solves service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve problems; expediting correction or adjustment; following up to ensure resolution;
• Contributes to the team effort by accomplishing responsibilities related to job duties;
• Maintains customer account by recording account information with a minimum of 95% accuracy;
• Maintains financial accounts by processing customer adjustments when applicable;
• Documents service by completing forms, reports, logs, and records;
• Collects patient payments per departmental guidelines;
• Maintains data entry requirements by following data station program techniques and procedures.

Qualifications

• High School diploma or equivalent is required;
• Valid driver’s license as regional travel is required;
• Reliable motor vehicle due to regional travel required;
• Two years using professional skills of interpersonal relationships;
• Two years of computer experience;
• Two years of medical terminology experience;
• Two years of experience with business telephone communications;
• Two years of clinical experience;
• Licensure as a Phlebotomy Technician, PBT (ASCP) is preferred;
• Associate’s degree is preferred.