Phlebotomy Supervisor

About the role

This position requires you to have a state phlebotomy license. (Quest does not accept NHA licenses in CA, WA, NV).

Responsibilities

• Oversee functions of Patient Services that may include Mobile Phlebotomy, In-Office Phlebotomy and Patient Service Centers.
• Ensure maintenance of a safe, professional environment in all facilities supervised.
• Responsible for daily operations of all assigned facilities, PSCs, mobile and in-office phlebotomy.
• Implements SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
• Ensures all Laboratory testing QA/QC documentation is complete and reviewed as required.
• Oversees safety, maintenance, and cleanliness of facilities (including upgrades, repairs, etc.).
• Performs site visits at all assigned PSCs/ IOPs and mobile phlebotomy sites and document findings.
• Performs QA audits. Site visits scheduled appropriately to provide adequate supervision.
• Relocate/open/close PSCs, IOPs and RRLs.
• Oversees inventory process for supervised facilities.
• Participates in the interview, selection and hiring of new employees.
• Responsible for training, coaching, supervision and development of staff.
• Maintains adequate coverage for all facilities.
• Prepares schedules with minimal overtime for employees.
• Prepares month-end reports.
• May perform training and onboarding of new Clients.
• Investigates/resolves and responds to customer complaints appropriately and effectively.
• Responsible to ensure Quest improvement and/or standardization initiatives are implemented.
• Assists in preparation of annual budget for areas of responsibility.
• Maintain budget control throughout the year in areas of responsibility.
• Supervisor participates to assure fiscal responsibilities of the department are met. Includes implementation of cost containment programs, management of overtime, and participation in standardization initiatives and needs assessment for capital expenditures.
• Participates on process improvement teams, or other initiatives to meet management objectives.
• Organizes and leads projects both within the workgroup and with cross-functional groups.
• May be required to give presentations and speak in groups.
• Demonstrates and lives the Values of Quest Diagnostics.

Qualifications

• Minimum two years prior supervisory experience or demonstrated leadership experience.
• Minimum five years’ experience in phlebotomy, laboratory or other healthcare environments.
• Preferred: Customer service in a retail or service environment.

Physical And Mental Requirements

• Extensive use of phone and PC.
• Prolonged standing/sitting.
• Fine dexterity with hands/steadiness.
• Able to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time.
• Talking.
• Vision - requires constant mental visual attention to details.
• Walking.
• Balancing.
• Bending/Kneeling.
• Pushing/Pulling.
• Reaching/Twisting.

Knowledge

• The position requires the ability to effectively communicate in English.

Skills

• Must be flexible and available based on staffing requirements; weekends, holidays, on-call and overtime.
• Must have valid driver's license and clean driving record.
• Capable of handling multiple priorities in a high-volume setting.
• Proficient PC skills including experience using MS Office applications.
• Must be able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
• Must be able to manage individuals in multiple geographies/locations.

Work Requirements

• Travel Required.

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer

Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.

Additional Information

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.