Phlebotomy Supervisor

Tasks and Responsibilities

• Communicates promptly and efficiently with management and Territory Managers regarding client questions, concerns, and complaints.
• Ensures that phlebotomy supply and specimen drop off area is always neat and organized.
• Maintains current and accurate contact information for Mobile Phlebotomists.
• Maintains accurate attendance records for Mobile Phlebotomists.
• Aids in the hiring process.
• Aids in New Hire Orientation and Onboarding.
• Covers Mobile Phlebotomists' responsibilities when needed.
• Works with team to minimize problem requisitions.
• Performs scheduling of Mobile Phlebotomists, including accurate and current scheduling.
• Updates information for new and terminated facilities.
• Seeks coaching and mentoring when appropriate.
• Adheres to all applicable policies and procedures.
• Completes special projects as assigned by management.
• Aids in compiling performance reviews as policy outlines.
• Follows up on all post exposure, employee & client paperwork, source specimen testing, notifications.
• Holds monthly meetings with Mobile Phlebotomy staff.
• Follows up on urgent concerns from Mobile Phlebotomist in a timely manner and reports all issues to management.
• Maintains procedure manual and makes changes as approved by management.
• Performs all duties in compliance with established safety and OSHA guidelines.
• Adheres to established HIPAA confidentiality standards of patient, client, facilities and TridentCare staff.
• Maintains vehicles' maintenance and cleanliness.
• Performs all other tasks or duties as assigned.

Required Skills

• Practices excellent communication and interaction skills specific to the population served, including the pediatric and geriatric communities.
• Treats customers and patients with respect, dignity, and discretion; acknowledging residents’ rights and patients’ right to refuse.
• Proficient in venipuncture and skin puncture using both vacutainer and syringe techniques.
• Knowledge of laboratory operations.
• Maintains sterile, sanitary conditions to prevent contamination.
• Knowledge of medical laboratory operations.
• Proficient in phlebotomy procedures, techniques and skills.
• Proficient in written/verbal skills in English language.
• Ability to follow written and verbal orders.
• Ability to maintain effective working relationship with patients, clients and management.
• Ability to take direction and conduct self in a professional manner.
• Proficient in computer skills including spreadsheets, word processing and Microsoft Office.
• Strong organizational skills, an ability to prioritize task, and meet deadlines established.
• Must have a current, valid State phlebotomy license (if applicable).
• Must have a current, valid State Driver’s license; car insurance; good driving record.
• Must have a vehicle in good working condition suitable to meet daily driving requirements.

Physical Demands

• While performing the duties of this job, the employee is frequently required to walk, stand, handle or feel, talk and hear.
• The employee is occasionally required to sit, reach with hands and arms, stoop, kneel, crouch, or crawl.
• The employee may lift and or move up to 35 pounds on occasion.
• Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.