Phlebotomy Supervisor

Responsibilities

• Oversee functions of Patient Services including Mobile Phlebotomy, In-Office Phlebotomy, and Patient Service Centers.
• Train all personnel and manage all daily operations and staffing of Patient Service Centers.
• Maintain a safe, professional environment in all facilities supervised.
• Implement Standard Operating Procedures (SOPs) for phlebotomy services in accordance with Quest Diagnostics guidelines.
• Ensure compliance with Federal, State, and local licensure requirements, and review Laboratory testing QA/QC documentation.
• Oversee safety, maintenance, and cleanliness of facilities, including upgrades and repairs.
• Perform site visits, conduct QA audits, and document findings.
• Manage inventory processes for supervised facilities.
• Interview, select, and hire new employees.
• Train, coach, supervise, and develop staff.
• Monitor employee performance, provide corrective action, and hold regular meetings.
• Prepare monthly reports and assist in preparing annual budgets.
• Participate in process improvement teams and standardization initiatives.
• Organize and lead projects both within the workgroup and with cross-functional groups.
• Give presentations and speak in groups.

Qualifications

• Minimum two years prior supervisory experience or demonstrated leadership experience.
• Minimum five years' experience in phlebotomy, laboratory, or other healthcare environments.
• Preferred: Customer service experience in a retail or service environment.
• Physical and Mental Requirements: Extensive use of phone and PC, prolonged standing/sitting, fine dexterity with hands/steadiness, ability to lift up to 25 pounds, and occasional lifting up to 40 pounds.
• Knowledge: Ability to effectively communicate in English.
• Skills: Flexibility, availability based on staffing requirements, weekends, holidays, on-call, and overtime; valid driver's license and clean driving record; good organization, communication, and interpersonal skills; ability to handle multiple priorities in a high-volume setting; proficient PC skills including experience using MS Office applications; ability to make decisions based on established procedures and exercise sound judgment; ability to manage individuals in multiple geographies/locations.
• Licenses and Certifications: Phlebotomy certification (required in certain states).
• Education: Bachelor’s Degree in Business Administration, Healthcare, or related field (preferred); High School Diploma or equivalent (required).

Benefits

• Day 1 Medical, supplemental health, dental & vision for full-time employees who work 30+ hours.
• Best-in-class well-being programs, annual health assessment, and mental health programs.
• Healthy financial options such as FinFit, 401(k) with company match, and Employee Stock Purchase Plan.
• Flexible Spending Accounts, annual incentive plans, matching gifts program, and education assistance.
• Life and disability insurance, plus buy-up option.
• Annual vacation and health/flex time, six holidays plus one "MyDay" off.
• Professional development opportunities and career advancement.

Pay and Schedule

Pay range: $58,656+ per year. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and market and organizational factors. Successful candidates may be eligible to receive an annual performance bonus compensation.

Schedule

Monday to Friday, hours vary.