Phlebotomy Supervisor

About the role

This position requires you to have a state phlebotomy license. (Quest does not accept NHA licenses in CA, WA, NV).

Responsibilities

• Oversight of daily operations of all assigned facilities, PSCs, mobile and in-office phlebotomy.
• Implementation of SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
• Ensuring compliance with Federal, State & local licensure requirements.
• Ensuring all Laboratory testing QA/QC documentation is complete and reviewed as required.
• Overseeing safety, maintenance, and cleanliness of facilities (including upgrades, repairs, etc.).
• Performing site visits at all assigned PSCs/IOPs and mobile phlebotomy sites and documenting findings.
• Performing QA audits.
• Managing inventory process for supervised facilities.
• Participating in the interview, selection and hiring of new employees.
• Training, coaching, supervision and development of staff.
• Maintaining adequate coverage for all facilities.
• Preparing schedules with minimal overtime for employees.
• Prepares month-end reports.
• May perform training and onboarding of new Clients.
• Investigating/resolving and responding to customer complaints appropriately and effectively.
• Ensuring Quest improvement and/or standardization initiatives are implemented.
• Aids in preparation of annual budget for areas of responsibility.
• Maintain budget control throughout the year in areas of responsibility.
• Supervises fiscal responsibilities of the department.
• Participates on process improvement teams, or other initiatives to meet management objectives.
• Organizes and leads projects both within the workgroup and with cross-functional groups.
• May be required to give presentations and speak in groups.

Qualifications

• Minimum two years prior supervisory experience or demonstrated leadership experience.
• Minimum five years’ experience in phlebotomy, laboratory or other healthcare environments.
• Customer service in a retail or service environment preferred.
• Extensive use of phone and PC.
• Prolonged standing/sitting.
• Fine dexterity with hands/steadiness.
• Able to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time.
• Talking.
• Vision - requires constant mental visual attention to details.
• Walking.
• Balancing.
• Bending/Kneeling.
• Pushing/Pulling.
• Reaching/Twisting.
• The position requires the ability to effectively communicate in English.
• Must be flexible and available based on staffing requirements; weekends, holidays, on-call and overtime.
• Must have valid driver's license and clean driving record.
• Demonstrates good organization, communication, and interpersonal skills; is able to manage concerns of patients and employees in a professional manner.
• Capable of handling multiple priorities in a high-volume setting.
• Proficient PC skills including experience using MS Office applications.
• Must be able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
• Must be able to manage individuals in multiple geographies/locations.
• Bachelor’s Degree in Business Administration, Healthcare or related field (Preferred)
• High School Diploma or Equivalent (Required)

Benefits

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Anual, no-cost health assessment program
• Blueprint for Wellness® healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities and so much more!