Phlebotomy Service Rep I Per Diem

Position Summary

Under the direction of the supervisor, perform daily phlebotomy activities of the laboratory accurately and on time. Maintain a safe and professional environment. Performs with confidence, clinical specimen collection and processing duties following established practices and procedures. Maintains required records and documentation. Demonstrates organizational commitment and promotes a positive image to patients, health care providers, and the public in general.

Core Competencies

• Must be flexible and available based on staffing requirements; weekends, holidays, on call and overtime.
• Must have reliable transportation, valid driver’s license, clean driving record, if applicable.
• Excellent phlebotomy skills to include geriatric.
• Demonstrates good organization, communication, and interpersonal skills, is able to manage concerns of patients in a professional manner.
• Capable of handling multiple priorities in a high-volume setting.
• Able to perform data-entry.

Position Responsibilities

• Fundamental expectations:
• Greet patient appropriately.
• Treat all patient in a courteous manner.
• Ensures all field specimens are collected accurately and on time.
• Collects specimens according to established procedures.
• Responsible for completing requisitions accurately.
• Research test information utilizing lab computer system or Directory of Service.
• Label, centrifuge, split, and freeze specimens as required by test order.
• Package specimens for transport.
• Accurately perform point of care testing and quality control, as indicated.
• Travel may be required for in-office phlebotomy facilities or to work at multiple locations.
• Maintains required records and paperwork.
• Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, etc).
• Maintains all appropriate Phlebotomy logs.
• Assist with compilation of monthly statistics and data. Submits data on time monthly.
• Performs basic clerical duties, i.e. filing, faxing, and preparing mail. May be required to perform electronic data entry.
• Demonstrates organizational commitment.
• Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times.
• Reports on time to work, following attendance guidelines.
• Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
• Communicates appropriately with patients, coworkers and the health care providers.
• Communicates all unresolved problems immediately to the appropriate Manager, Supervisor, for resolution.
• Remains polite and courteous at all time.
• Miscellaneous duties and responsibilities:
• Keeps work area neat and clean. Disposes of biohazard containers when scheduled.
• Helps with inventories and other tasks as assigned.
• Stocks supplies as needed.
• Performs other department-related clerical duties when assigned.
• Participates on teams and special projects when asked.

Qualifications

• High school diploma or equivalent.
• Medical terminology helpful.
• Phlebotomy certification preferred.
• 1 year Phlebotomy experience - geriatric capillary and venipuncture.
• Keyboard/data entry application, if applicable.
• Customer service in a service environment.