Customer Service Representative

About the role

A career with TruGreen is a career full of new opportunities to learn and take pride in your work. You play a critical role in contributing to a high-performing team. TruGreen is dedicated to our customers, our teams, our values and the science of lawn care.

Responsibilities

• Deliver superior customer support throughout the day by answering customer calls and problem-solving to help customers continue to live life outside.
• Build sales experience by upselling additional services to customers who are looking to enhance their outdoor living space.

Requirements

• High standards for excellence, integrity and customer service
• Excellent customer service skills
• Ability to resolve conflict in a professional and decisive manner
• Foundational sales skills to upsell products and services to meet customer needs
• Written and verbal communication skills for professional business interactions
• Proficient computer skills, especially with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Familiarity with social media applications (Facebook, Instagram, LinkedIn)
• Ability to learn and apply general knowledge of the company, products and services
• Keen attention to detail
• Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine rate, ratio, and percent
• Good organizational and time management skills, including punctuality for on-time attendance
• Ability to work independently under general supervision and collaboratively as part of a team
• Ability to talk and type simultaneously when interacting with customers

Qualifications

• High school diploma or general education degree (GED)
• Up to one-year related experience and/or training
• Equivalent combination of education and experience
• Associate degree from a two-year college or technical school preferred

Skills

• Fluent in English

Benefits

• Medical/Dental/Vision insurance
• Company-matching 401(k)

Pay

Pay Range: $27,669.00 - $58,865.00