Patient Service Representative

Essential Functions

• Greet all patients and visitors with a smile
• Enter and update as needed, patient demographics
• Exhibit excellent communication skills over the telephone and in-person
• Create correspondences, reports, memos and forms as requested by physicians and/or administration
• Schedule mutually acceptable patient appointments for patients and physicians, obtain and enter referral information
• Check patients in and out in a timely and professional manner
• Collect co-payments, deductibles, co-insurance and back balances for all services at check-in
• Demonstrate excellent customer service skills in all interactions
• Work as a team with all departments within the company
• Maintain inventory and submit front office supply order to administration
• Front desk and patient waiting area are to be kept clean, neat and uncluttered at all times
• Copy medical documents as requested following the proper procedures
• Distribute mail, faxes and routine correspondences
• Complete bank deposits as-needed
• Submit accurate End-of-Day (EOD)

COMPETENCIES

• Effective communication skills
• Teamwork oriented
• Initiative
• Proficient computer skills
• Ethical conduct
• Proficient typing skills

WORK ENVIRONMENT

• This position operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS

• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Employee must communicate professionally and courteously with patients and clinic staff.
• Employee must be able to sit for at least an hour at a time.
• Employee must be able to stand and walk for up to 20 minutes at a time.
• Employee is required to assist with rooming patients, filing, and other basic office tasks to include keeping office environment and waiting room clean.
• This will require the ability to bend, stoop, and lift up to 5-10 lbs.
• The position requires the ability to utilize the computer and keyboard for long periods of time.

POSITION TYPE AND EXPECTED HOURS

• This is a full time position.
• Days and hours of work are Monday through Friday 8:30 a.m. to 5:30 p.m.
• Occasional evening and weekend work may be required as job duties demand.
• Completion of a four to six week Training for this position is Required to move forward in this position.
• Training may take place at another location.

TRAVEL

• Moderate to frequent travel required based on the company needs and as job duties demand.

REQUIRED EDUCATION AND EXPERIENCE

• A high school diploma or equivalent.
• Two to four years of experience in the health care industry.