Phlebotomy Representative - Sr. Site Lead
About the role
Deliver professional phlebotomy services at assigned Patient Service Centers (PSCs) or Client Offices (IOPs). Ensure accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results. Communicate effectively to create a professional and efficient experience for patients, staff, and clients. Consistently provide error-free work, handle more complex collections / patient situations and resolve escalated issues while supporting on-site staff. May be responsible for a larger team or broader scope of staff assignments. Demonstrate the Quest 5Cs- Customer First, Care, Collaboration, Curiosity, and Continuous Improvement in all interactions to uphold service and operational excellence.
Responsibilities
- Perform specimen collections following established procedures for a variety of tests, including but not limited to venipuncture and capillary draws; comfortable and capable of handling difficult draws, including pediatric, geriatric, and hard sticks with minimal error.
- Obtain patient identification and signatures to confirm specimen labeling accuracy; perform data entry as necessary.
- Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order.
- Research test/client information and confirm and verify all written and electronic orders by utilizing lab