Phlebotomy Representative - Sr. Site Lead

Responsibilities

• Specimen Collection & Processing: Perform specimen collections following established procedures for a variety of tests, including but not limited to venipuncture and capillary draws. Comfortable and capable of handling difficult draws, including pediatric, geriatric, and hard sticks with minimal error. Obtain patient identification and signatures to confirm specimen labeling accuracy. Perform data entry as necessary. Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order. Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
• Patient Experience & Customer Service: Communicate professionally with clients to resolve, refer, and/or document problems, prepare problem documentation and report critical issues as they occur. Provide exemplary professional, respectful, and efficient service to all patients and clients. Confidently and effectively use verbal and written communications, problem-solving, and collaboration skills to complete daily procedures and address patient questions. Perform highly accurate data entry for patient registration, test order entry, and billing information. Maintain a clean, orderly, and welcoming collection environment. Handle multiple priorities in a high-volume setting.
• Site Support: May require travel and oversight of multiple sites. Comfortably and confidently act as mentor, role model, and resource for new and tenured employees. Direct daily operations at site, following standard Operating Procedures (SOPs), coaching on-site staff as necessary. Assist with site upkeep and maintenance, such as compiling monthly statistics, maintaining phlebotomy logs, ordering supplies, prepare schedules, and always ensuring cleanliness and safety at the site. May assist with special projects. Must be flexible with scheduling, including weekends and holidays as needed. Minimal travel to sites beyond designated work site(s). Assigned to a single site, supporting designated Patient Service Centers (PSCs) or Client Offices (IOPs) location.
• Operations & Compliance: Serves as a subject matter expert for complex specimen requirements, special processing, troubleshooting specimen issues, and with knowledge of the business. Demonstrates strong judgment in independently adapting to operational needs and ensuring workflow continuity, while helping on-site staff do the same. Obtain identification and accurately enter billing information and collect payments when required, following corporate policies. Follow departmental policies, procedures, safety protocols, and compliance standards, including confidentiality of patient information. Utilize laboratory systems, directories, and corporate tools to confirm orders and documentation. Support routine administrative tasks including supply stocking, sanitizing, filing, email use, and answering phones. Complete all training and maintain current phlebotomy skills and knowledge.

Qualifications

• Required Work Experience: Three years of phlebotomy experience required.
• Preferred Work Experience: Customer service experience, previous leadership experience as shift/site lead.
• Physical And Mental Requirements: Lift up to 15 lbs frequently; up to 40 lbs occasionally (with assistance as needed). Regularly perform repetitive hand motions with fine dexterity; stand or sit for extended periods. Frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling. Extensive use of phone and computer; frequently communicating in English with patients and clients.
• Knowledge: Strong knowledge of phlebotomy best practices