Phlebotomist Team Leader

About the role

Provides leadership, instruction, and guidance to the collection staff during blood drives or at branches. Performs phlebotomy and collection procedures and processes related to the collection of blood and/or blood components from donors according to the organization’s policies and procedures, the Food and Drug Administration (FDA) regulations, and American Association of Blood Banks (AABB) standards.

Responsibilities

• Ensures that staff follow applicable Policies and Procedures
• Obtains medical history and vitals from donors and/or patients
• Performs phlebotomy and collection procedures to collect blood or blood components
• Completes beginning and end of shift responsibilities including review of all donor records and regulated documents for accuracy and completion
• Affords support to the recruitment of all donors including potential apheresis and platelet candidates and supports collection goals including ALYX conversions and split rates
• Ensures all equipment is operational and necessary supplies are available to conduct blood drives or branch operations
• Maintains monitoring of deferrals and performance to identify training needs or equipment issues
• Ensures excellent customer service and professionalism towards all customers including communication to Donor Recruitment staff regarding issues and concerns on blood drives
• If assigned to mobiles, drives a blood mobile and other collection vehicles, as assigned, to and from collection sites

Requirements

High School diploma or equivalent and six months of related experience. If assigned to work on mobiles, successfully passing, CDL pre-qualifications, training and obtaining a CDL (Commercial Driver’s License) is required. CPR Certification required.

Qualifications

Ability to read, understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to organize work for timely completion
Ability to follow oral and written instructions
Ability to speak effectively before groups of customers or employees of the organization
Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
Basic computer skills including knowledge of Microsoft Office applications
Ability to commute with personal transportation
Ability to operate and drive a mobile, box truck or van to designated site locations, if assigned to mobiles
Ability to maintain composure in a fast-paced environment
Ability to work a flexible schedule, as dictated by business needs, including weekend, holidays and overtime when necessary

Physical Requirements

Tasks involve the periodic performance of moderately physically demanding work, usually involving lifting, carrying, pushing and/or of moderately heavy objects and materials (up to 50 pounds). Tasks that require moving objects of significant weight require the assistance of another person and/or use of proper techniques and moving equipment.

Environmental Requirements

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Functions are regularly performed inside and/or outside with potential for exposure to adverse conditions, such as inclement weather, atmospheric elements and pathogenic substances. Performance of this job could expose the employee to blood-borne pathogens. Employee will experience close/small work spaces on mobile unit buses. Vibration and motion are common on mobile unit buses. The noise level in the work environment is usually moderate.