Phlebotomist Team Lead

$2,500 sign-on bonus for external applicants.

About the role

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits, and career development opportunities.

Schedule

Full-time, 40 hours per week. Monday - Friday, 8:30am - 5pm. Required to be on-call once per month. Must be flexible to work different shifts, rotating weekends, and holidays as needed depending on business need.

Location

330 Baker Ave, Concord, MA

Responsibilities

• Exhibits a high level of technical skill and functions as a resource for other Lab Associates.
• Functions as a Lab Associate.
• Takes a lead role in ensuring department workflow is of high quality.
• Implements operational procedures in accordance with established guidelines. May make minor modifications to standard procedures and reviews exceptions and changes with supervisor.
• Monitors staff understanding of current procedures and ensures procedures are implemented correctly.
• May act as a point of contact for patient and clinician inquiries, problems, and complaints. Refers complex issues or requests for test results to appropriate resources.
• Monitors routine data and information flow for the unit and notifies supervisor of any deviations.
• May collect data for use in management decision-making. Completes standard reports required for the management of the unit.
• Ensures assigned areas conform to standards of appearance and that work and exam rooms are neat, clean, adequately stocked, and meet state and local health standards.
• Coordinates purchasing of supplies and equipment and maintains adequate inventory. Works with Building Services and Purchasing to secure necessary supplies and equipment.
• May handle scheduling, timesheet, and payroll issues for staff.
• Accesses only the minimum necessary protected health information (PHI) for job duties. Actively protects the confidentiality and privacy of PHI in all forms.
• Complies with all Atrius Health and departmental privacy policies, procedures, and protocols.
• Follows HIPAA privacy guidelines without deviation when handling PHI.
• Performs other duties as assigned.

Supervisory Responsibilities

• Directs and monitors work for a small group of Lab Associates.
• Provides direction and support to staff to ensure departmental effectiveness and efficiency.
• Orients and trains staff.
• Provides input into evaluating performance.
• May act as supervisor in the absence of the actual supervisor.

Benefits

• Paid Time Off (accrued from the first pay period) plus 8 paid holidays.
• Medical plan options along with participation in a Health Spending Account or Health Savings Account.
• Dental, Vision, Life & AD&D Insurance, Short-term and Long-Term Disability coverage.
• 401(k) Savings Plan and Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).

Requirements

• High School Diploma/GED.
• 3+ years of experience performing the duties of a Lab Associate.

Preferred Qualifications

• American Heart Association Basic Life Support (BLS) experience.
• Advanced level of knowledge of Cardiac Life Support (ACLS).
• Knowledge of medical terminology and certification for CPR.

Skills

• Strong interpersonal skills with the ability to interact effectively with patients and medical professionals.
• Sound judgment with the ability to work and make decisions in a fast-paced environment.

Pay

The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment, depending on several factors including but not limited to local labor markets, education, work experience, and certifications.