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Phlebotomist On-Call (Bilingual)

Mission Neighborhood Health Center · San Francisco, CA · 2 wk ago
On-siteEducation$24.81/hrPart-time

Primary Objective

The On-Call Phlebotomist is responsible for safe, daily laboratory operations including setup and performing high-volume phlebotomy, specimen procurement and transfer, and results reporting, as well as performing non-clinical lab duties. This role also performs routine quality assurance reviews, as well as other CLIA-waived and moderate complexity testing.

ESSENTIAL FUNCTIONS / RESPONSILITIES

  • Ensures proper preparation of lab procedures and safe collection of specimens, as dictated in Lab Manual or in documented Standing Orders.

  • Performs blood collection in a safe and efficient manner for patients at assigned or other sites as needed.

  • Demonstrates current knowledge of test terminology ordered in the laboratory.

  • Notifies patients of laboratory results in a timely manner, in collaboration with Lead Phlebotomist, per protocols required by Patient Centered Medical Home (PCMH).

  • Follows the California Business and Professional Code Section 1246 and the California Code of Regulation 1034.

  • Completes all necessary paperwork for adequate specimens and test orders in a timely manner.

  • Proactively checks all lab orders in EHR and population health registry to ensure all specimens are obtained in one (1) lab visit whenever possible.

  • Communicates with internal and external Laboratory partners (i.e. LabCorp, Quest, DPH) as needed.

  • Ensures proper and timely check-in of Laboratory patients. Trains other staff in Laboratory check-in procedure.

  • Counsels patients on specimen collection techniques and provides education on the importance of specimen quality.

  • Routinely maintains the Phlebotomist Manual and reviews Laboratory policies & procedures.

  • Conducts routine schedule maintenance of Laboratory schedule. Conducts quality assurance reviews. Identifies areas of improvement, and follows up with Lead Phlebotomist

  • Participates in quality improvement projects, as necessary.

  • Performs other duties as assigned by Supervisor.

CORE COMPETENCIES

  • Technical: Multi-task, prioritize tasks, and meet deadlines. Independent thinker with maturity and sound business judgment. Well-organized and detail oriented. Maintain the highest level of confidentiality when handling patient records and personal information. Communicate effectively with patients, providers, and staff. Remain tactful under pressure and present a professional demeanor in a multicultural setting. Escalate issues to management for timely resolution.

  • Communication: Provide exceptional customer service with a professional attitude. Represent MNHC positively in all interactions. Demonstrate a high level of personal integrity.

  • Safety: Follow MNHC safety policies and use personal protective equipment. Report all safety issues, accidents, or injuries to management promptly.

  • Teamwork: Interact positively with team members and thrive in a team-oriented environment. Proactively suggest ideas to improve processes and outcomes.

MINIMUM QUALIFICATIONS

  • A High School Diploma or GED and completion of an accredited phlebotomy training program.

  • Certified Phlebotomy Technician 1 (CPT-1) Certificate.

  • One year of phlebotomy experience.

  • Bilingual in English and Spanish.

  • BLS and CPR Certification.

  • Proficiency in Microsoft Office applications: Outlook, Word, Excel, and web browsers.

  • Experience navigating an Electronic Health Record System.

  • Proficiency with laboratory equipment.

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