Medical Assistant, On-Call (Bilingual)

Primary Objective

The Medical Assistant is an essential part of the care team and plays a vital role in ensuring exceptional patient care and operational efficiency. Under general supervision, the on-call Medical Assistant performs a range of clinical and administrative tasks. These include welcoming and checking in patients, assisting with patient preparation, managing incoming calls, coordinating patient flow, maintaining exam room supplies, preparing charts and electronic medical records for scheduled appointments, scheduling new and follow-up appointments, and other assigned duties.

Essential Functions / Responsibilities

• Prepare patients for examination by taking vital signs, documenting medical history, and verifying the purpose of the visit.
• Aid healthcare providers during patient examinations, procedures, and treatments.
• Perform basic laboratory/point-of-care tests, such as blood drawings, urinalysis, and specimen collection.
• Administer medications, injections, and immunizations as directed by healthcare providers.
• Prepare exam rooms by ensuring cleanliness and availability of necessary supplies.
• Maintain and manage medical equipment, ensuring proper functioning and cleanliness.
• Ensure a clean and safe environment by maintaining infection control protocols.

Clinical Support

• Educate patients about medical procedures, treatments, and medication instructions.
• Provide patients with information about preventive care, lifestyle modifications, and self-management techniques.
• Answer patient inquiries regarding test results, medications, and referrals.
• Ensure effective communication between patients, healthcare providers, and other staff members.
• Foster a supportive and empathetic environment to enhance patient satisfaction.

Administrative Support

• Assist with patient scheduling, appointment reminders, and coordination of referrals.
• Maintain accurate and up-to-date electronic medical records (EMR) and other patient documentation.
• Prepare and organize patient charts for scheduled appointments.
• Ensure compliance with privacy and confidentiality regulations.
• Provide translation services when necessary (English/Spanish).
• Absorb and manage incoming calls, schedule appointments, and coordinate patient flow to optimize efficiency.

PCMH Participation and Support

• Actively engage in PCMH initiatives, such as care coordination and patient engagement.
• Collaborate with healthcare professionals to enhance the quality and coordination of care.
• Contribute to the collection and analysis of patient feedback and satisfaction surveys.
• Aid in the implementation of PCMH-related protocols and processes.
• Participate in ongoing training and professional development to ensure PCMH compliance.

CORE COMPETENCIES

• Excellent interpersonal and communication skills to interact effectively with patients and healthcare professionals.
• Compassionate and patient-focused approach to customer service.
• Strong organizational skills with attention to detail and ability to multitask in a fast-paced environment.
• Ability to always maintain patient confidentiality and exhibit professionalism.
• Flexibility to work evening, weekend, or rotating shifts if required.

Minimum Qualifications

• A high school diploma or GED.
• Completion of a recognized Medical Assistant training program.
• Bilingual in English and Spanish.
• Basic Life Support certificate (BLS).
• Basic knowledge of medical terminology and procedures.
• Experience with electronic health record systems (EHR).
• Ability to maintain the highest level of confidentiality when dealing with patient records and personal information.

Preferred Qualifications

• National Certification as a Medical Assistant.
• Six months of medical assistant experience in a healthcare setting.
• Non-profit, community health care setting experience.
• Phlebotomy experience.
• Proficiency in using electronic health record (EHR) systems.
• Proficiency in Microsoft Office applications: Outlook, Word, Excel.
• Working with underserved populations.