Phlebotomist Group Lead

Schedule

Monday to Friday, 8:00 AM – 5:00 PM.

Pay

Pay range: $20.19 – $30.28 per hour. Salary offers consider relevant skills, training, experience, education, certifications, and market and organizational factors. Successful candidates may be eligible for an annual performance bonus.

Benefits

• Day 1 medical, supplemental health, dental & vision for full‑time employees (30+ hours/week)
• Best‑in‑class well‑being programs
• Annual, no‑cost health assessment program (Blueprint for Wellness®)
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• Six holidays plus one “MyDay” off
• FinFit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months
• Employee stock purchase plan
• Life and disability insurance, with optional buy‑up
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities and additional benefits

Responsibilities

• Collect specimens (drug screens, biometric screenings, insurance exams) according to established procedures.
• Administer oral solutions per training.
• Research test/client information and verify written and electronic orders using lab technology systems.
• Complete all data‑entry requirements accurately, including patient registration, test order entry, and standing orders.
• Enter billing information, collect payments, and safeguard credit‑card data.
• Process specimens: labeling, centrifuging, splitting, freezing as required.
• Perform departmental clerical duties (inventory, stock supplies, answering phones) as needed.
• Read, understand, and enforce departmental policies, manuals, and safety procedures.
• Verify patient demographics and signatures post‑venipuncture to ensure correct labeling.
• Assist with monthly statistics compilation and submission.
• Maintain phlebotomy logs (maintenance, temperature, etc.) in a timely manner.
• Complete training courses and stay current with phlebotomy techniques.
• Travel to Territory Manager meetings when scheduled off‑site or outside normal shifts.
• Participate in special projects and cross‑functional teams.
• Distribute company communications and technical information to the workgroup.
• Perform Point‑of‑Care (POC) testing and competency evaluations per SOP.
• Mentor and resource new employees, assisting with onboarding and transition.
• Assist with periodic inventory counts and schedule preparation for workgroups/PSCs.
• Communicate professionally with clients to resolve issues, document problems, and report critical incidents.
• Ensure staff follow safety precautions (lab coat, gloves, face shield) as required.
• Support implementation and distribution of SOPs and technical information.
• Maintain clean, orderly facilities and report repair/maintenance needs.
• Act as a backup to the Patient Services Supervisor, leading PSRs on‑site when needed.
• Support patient inquiries from the website, Office of Chairman, and Managed Care.
• Assist the Problem Resolution Line and field recollection requests as needed.
• Provide input on performance evaluations of PSRs.

Required Experience

• Seven years phlebotomy experience, including pediatric, geriatric, and capillary collections.
• Keyboard and data‑entry experience.
• Flexible availability for weekends, holidays, on‑call, and overtime as staffing needs dictate.
• Reliable transportation, valid driver’s license, and clean driving record (if applicable).
• Willingness to travel and work multiple locations with minimal notice.

Preferred Experience

• Medical assistant or paramedic training.
• Minimum five years in a Patient Service Center (PSC) or In‑Office Phlebotomy (IOP) environment.
• Customer‑service experience in a retail or service setting.

Physical & Mental Requirements

• Lift light to moderately heavy objects (1‑15 lb frequently; 16‑25 lb occasionally; 26‑40 lb seldom).
• Stand or sit for long periods; extensive eye‑hand coordination.
• Perform repetitive tasks with dominant hand throughout the day.
• Extensive use of phone and computer.
• Fine dexterity, steady hands, and ability to walk, balance, bend/kneel, push/pull, reach, and twist.
• Travel required.

Knowledge

• Commitment to Quest Diagnostics policies, dress code, health & safety, and Everyday Excellence Guiding Principles.
• Proficiency in English communication.

Skills

• Provide quality, error‑free work in a fast‑paced environment.
• Work independently with minimal on‑site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Superior customer focus and transparent communication.
• Ability to handle multiple priorities in a high‑volume setting.
• Sound judgment and decision‑making based on established procedures.

Education

• High School Diploma or equivalent (required).

Licenses & Certifications

• Phlebotomy certification (required in certain states such as California, Nevada, Washington, and Louisiana; preferred overall).

Work Requirements

• Travel required.

About the Team

Quest Diagnostics honors service members and encourages veterans to apply. The company does not accept unsolicited resumes from staffing agencies and will not pay agency fees for unsolicited submissions.