Phlebotomist Group Lead
- for any list of duties/requirements/benefits. Use
for prose. We must not include boilerplate like EEO etc. Remove those lines. We must not create sections with filler like "commensurate with experience". Pay and Schedule we have actual values, so include. Benefits: we have a list; include. We need to decide sections: About the role (prose), Responsibilities (list), Qualifications (maybe list), Skills (list), Benefits (list), Pay (maybe p), Schedule (p). Education could be part of Qualifications or separate; but we have a Qualifications section already includes required work experience etc. Education could be under Qualifications as sublist? But rule: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). They gave examples; we can also include Education if we want but not required. Since they didn't list Education as example but we can still include if content. However they said "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." That suggests those are the allowed headings; we should stick to those. So we will not add Education heading; we can embed education details within Qualifications or Requirements. Probably Qualifications includes education, experience, certifications. We'll put education under Qualifications as a list item. Similarly, Requirements maybe separate from Qualifications? The posting has "Required Work Experience", "Preferred Work Experience", "Physical And Mental Requirements", "Knowledge", "Skills", "Education", "Languages", "Licenses and Certifications", "Work Requirements". Could map to sections: Responsibilities (duties), Qualifications (experience, education, certifications), Skills (abilities), Benefits, Pay, Schedule. Also maybe "Requirements" could be used for physical/mental requirements and work requirements. But we can combine. We need to avoid thin sections; better to have few substantive sections. Let's decide: - About the role (prose summarizing role description) - Responsibilities (list of duties) - Qualifications (list: required experience, preferred experience, physical/mental requirements, knowledge, education, languages, licenses/certifications, work requirements/travel) - Skills (list of abilities) - Benefits (list) - Pay (p) - Schedule (p) We must not include fluff like "and so much more!" but we can keep the list as is. We need to preserve all substantive information; we must not omit details like specific benefits items. We'll list them. We must not include duplicated lines. Ensure we don't repeat. Now craft HTML. Start with
About the role
then... prose from after "Represents the face..." up to before "Responsibilities". Let's extract that prose. The text after benefits: "Represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions. The PSR IV must have a deep understanding and knowledge of established practices and procedures and creates an atmosphere of trust and confidence to our patients, customers, clients and internal leadership. The PSR IV must ensure that daily work of the Patient Service Center/Mobile/Long Term Care/In-Office Phlebotomy is completed accurately and on time. The PSR IV is also responsible in providing the Supervisor or Functional Patient Services Manager with Patient, Client, Field, Compliance, Training, Metrics and Administrative support as needed in the Patient Service Region. The PSR IV must function as a backup to the Patient Services Supervisor and carry out duties and responsibilities in his/her absence. The PSR IV demonstrates Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. This role is held accountable for Patient Service Center (PSC) and/or In-Office Phlebotomy (IOP) activity in the territory, including opening and closing both PSCs and IOP locations. Successful applicants may be assigned to work and direct daily activity in a doctor's office, a patient service center, in a house call environment, long-term care or as business needs dictate. Will be required to act as a coach, mentor, instructor, and resource advisor for new employees and provide effective onboarding services to new clients. They will also act as a point of contact to staff in the region and provide regular input to the Supervisor or Functional Patient Service Manager. In addition, the PSR IV must portray leadership capabilities and a higher level of customer-facing skills including; verbal and written communications, problem-solving, and collaboration with multiple functions, such as: Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and or complex test orders. The PSR IV must be capable of handling multiple priorities in a high-volume setting." We'll put that in a
. Now Responsibilities: list items from "Responsibilities" heading onward until before "Qualifications". Let's extract list items. Responsibilities block: "Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams. Administer oral solutions according to established training. Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services. Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders. Enter billing information and collect payments when required, including the safeguarding of assets and credit card information. Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order. Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed. Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions. Perform verification of patient demographic info/initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. Assist with compilation and submission of monthly statistics and data. Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs. Complete training courses and keep up-to-date with the latest phlebotomy techniques. Travel to Territory Manager meeting if held off-site or off normal shift. Participate on special projects and teams. Stay up-to-date on company communications and assist with the distribution of technical information to the work group. Perform Point of Care (POC) testing at those sites where needed and the complete training/competency evaluations per Standard Operating Procedure (SOP). With appropriate training, act as mentor and resource for new employees, assisting with transition into the PSC work environment and the familiarity with established procedures. Assist with periodic inventory counts. Assist with the preparation of schedules for the assigned workgroup or PSCs. Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur. Ensure staff is following all safety precautions by wearing a clean, button lab coat, gloves and face shield when required. Assist supervisors with the implementation of SOPs and the distribution of technical information and communication to the workgroup in accordance with Quest Diagnostics guidelines. Ensure facilities are neat, clean and in good repair, take appropriate action to advise Supervisor of required repairs and maintenance. Will be required to act as a coach, mentor, instructor and resource advisor for new employees, as well as be the point of contact to staff on-site and provide regular input to the supervisor. Provide effective onboarding services to new clients. Partner with Supervisor to assist the transition process setting up new offices for both PSCs and IOPs. Must be able to step in for a PSR III and lead one or more PSR on site. Support Patient Inquiries from the website, Office of Chairman and Managed Care, as needed. Support the Problem Resolution Line and could be called to the field regarding a patient recollection, as needed. Provide input on the performance evaluations of the PSRs." We'll turn each sentence into
- . Some sentences have multiple parts but okay.
Now Qualifications: we need to include required work experience, preferred work experience, physical and mental requirements, knowledge, education, languages, licenses and certifications, work requirements/travel.
We'll create a list.
Required Work Experience: "Seven years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections. Keyboard/data entry experience. Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime. Must have reliable transportation, valid driver license, and clean driving record, if applicable. Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/Mobile/Long-Term Care/In-Office Phlebotomy locations with minimal notice."
Preferred Work Experience: "Medical training: medical assistant or paramedic training preferred. Minimum 5 years in a Patient Service Center(PSC) / In-Office (IOP) environment preferred. Customer service in a retail or service environment preferred"
Physical And Mental Requirements: list of lifting etc. We'll break into items.
Knowledge: "Committed to all Quest Diagnostics Policies & Procedures including Company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.The position requires the ability to effectively communicate in English."
Education: "High School Diploma or Equivalent (Required)"
Languages: "English (Required)"
Licenses and Certifications: "Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Preferred)"
Work Requirements: "Travel Required"
We'll combine into
- items. Now Skills: list from "Skills" heading. Skills block: "Ability to provide quality, error-free work in a fast-paced environment. Ability to work independently with minimal on-site supervision. Excellent phlebotomy skills to include pediatric and geriatric Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change throughout Quest; and Knowledge of our business. Capable of handling multiple priorities in a high-volume setting. Must be able to make decisions based on established procedures and exercise good judgment" We'll make each bullet. Now Benefits: list from benefits block. Benefits block: "Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness® healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 "MyDay" off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending