Phlebotomist/Front Desk

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. We’re on a mission to transform healthcare, improving the experience for everyone involved—from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns have been delighting people for the past fifteen years. In February 2023, One Medical joined Amazon to deliver exceptional healthcare to more consumers, employers, care team members, and health networks to achieve better health outcomes.

The Opportunity

As a One Medical Phlebotomist/Front Desk (internally known as a Patient Care Specialist), you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey through venipuncture and other clinical support services. You will be an ambassador for patients, removing barriers to care and ensuring a truly exceptional in-office experience. You’ll serve as the first point of contact, steward the office space, and support the Practice Coordinator, Operations Manager, or providers as needed. You combine excellent specimen collection technique with strong interpersonal skills, thriving in a feedback-driven culture that prioritizes empathy, growth, and innovation.

Responsibilities

• Use impeccable C-I-CARE (a communication framework) in all patient interactions, ensuring a fluid and positive in-office experience through intake, scheduling, billing, insurance knowledge, and patient feedback monitoring.
• Provide best-in-class venipuncture services for patients ranging from pediatrics to geriatrics.
• Perform and assist with extended scope duties, including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
• Maintain high standards of care through proper specimen labeling, handling, processing, inventory upkeep, and tool sterilization.
• Support patients beyond the lab by answering messages, following up on lab cases, and assisting providers with clerical duties (e.g., biometric screening forms, medical record reviews, billing inquiries, and DOH reporting).
• Handle front-of-house duties, including check-in/check-out, insurance verification, paperwork, test prep, and task management.
• Contribute to team development through rounding, huddles, problem-solving, and ad-hoc support for providers.
• Perform opening/closing duties, daily office upkeep, and maintain the look and feel of patient and employee spaces.
• Master technology tools, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System.

Requirements

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
• Strong customer service skills, including building and maintaining effective customer relationships.
• Excellent written and verbal communication skills.
• A High School Diploma or equivalent.
• Proficiency in computer technology, including multitasking across software systems.
• Experience working on collaborative, diverse, multi-disciplinary teams (remote team experience a plus).
• Ability to display confidence and instill trust during specimen collection while delivering human-centered care.
• Proven track record of adapting to change, taking initiative, and learning quickly in new situations.

Pay

Competitive salary: $22.75 - $24.75 per hour based on a full-time schedule.

Schedule

This is a full-time role (40 hours/week) with 8-hour shifts, Monday - Friday, generally between 7:00 AM - 7:00 PM, based in the Pike & Rose office in Bethesda, MD.

Benefits

• Taking care of you today:
  • Paid sabbatical for every five years of service.
  • Free One Medical memberships for yourself, friends, and family.
  • Employee Assistance Program—free confidential services for stress, anxiety, financial planning, and legal issues.
  • Competitive medical, dental, and vision plans.
  • Pre-tax commuter benefits.
  • PTO cash outs—option to cash out up to 40 accrued hours per year.
• Protecting your future for you and your family:
  • 401K match.
  • Credit towards emergency childcare.
  • Company-paid maternity and paternity leave.
  • Paid Life Insurance—One Medical covers 100% of Basic Life Insurance.
  • Disability insurance—One Medical covers 100% of Short Term and Long Term Disability Insurance.
• Additional benefits for practicing clinicians:
  • Malpractice Insurance—100% covered.
  • UpToDate Subscription—an evidence-based clinical research tool.
  • Continuing Medical Education (CME)—annual stipend.
  • Rounds—providers end patient care one hour early each week for shared learning.
  • Discounted rate to attend One Medical’s Annual REAL primary care conference.