Float Phlebotomist/Front Desk

About the role

One Medical is a primary care solution dedicated to transforming healthcare by making quality care more affordable, accessible, and enjoyable. We aim to improve the experience for everyone involved, including patients, providers, employers, and health networks. Since founding in 2008, we've been providing seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. In February 2023, One Medical joined Amazon Health, aiming to deliver exceptional health care to more consumers, employers, care team members, and health networks.

Responsibilities

• Use impeccable C-I-CARE in all patient interactions, ensuring a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach as necessary.
• Provide best-in-class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location.
• Perform and assist with extended scope duties such as, but not limited to, non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
• Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization.
• Care for our members beyond the lab room by answering patient messages, following up on lab cases, and assisting our providers and virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
• Contribute to team development through rounding, attending team huddles, participating in team problem-solving, supporting in-office providers with ad hoc asks, etc.
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organizing.
• Master our technology suite including, but not limited to, Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, to interact with team members and complete daily work.

Requirements

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Strong written and verbal communication skills.
• A High School Diploma or equivalent.
• Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus).
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.

Qualifications

• Competitive salary: The base pay range for this role is $24.25 to $26.25 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location.
• This is a full-time role (40 hours/week) with 8-hour shifts, Monday-Friday, generally taking place between 7am-7pm, floating between our offices in Chevy Chase, Bethesda & North Bethesda, MD.

Benefits

• Taking care of you today: Paid sabbatical for every five years of service, Employee Assistance Program, Pre-Tax commuter benefits, PTO cash outs, Option to cash out up to 40 accrued hours per year.
• Protecting your future for you and your family: Competitive Medical, Dental, and Vision plans, Pre-Tax commuter benefits, Employee Assistance Program, Paid Life Insurance, Disability insurance, Emergency childcare, Company-paid maternity and paternity leave, 401K match, Credit towards emergency childcare, Company-paid maternity and paternity leave, Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance, Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance.
• UpToDate Subscription: An evidence-based clinical research tool, Continuing Medical Education (CME): Receive an annual stipend for continuing medical education, Rounds: Providers end patient care one hour early each week to participate in this shared learning experience, Discounted rate to attend One Medical’s Annual REAL primary care conference.