Phlebotomist Floater

About the role

The Phlebotomist III‑Float represents the face of our company to patients who come to us, both as part of their health routine or for insights into life‑defining health decisions. This role draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.

The Phlebotomist III‑Float has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures and drawing blood specimens in a skillful, safe, and accurate manner. The position is responsible for providing coverage at multiple locations for multiple roles, ensuring that daily activities of the Patient Service Center, Mobile, Long Term Care, and In‑Office Phlebotomy are completed accurately and on time.

Successful applicants may be assigned to work and direct daily activity in a doctor’s office, a patient service center, in a house‑call environment, long‑term care, or as business needs dictate. The role must be able to step in for a Phlebotomist III‑Float and lead one or more PSRs on site, act as a coach, mentor, instructor, and resource advisor for new employees, and provide effective onboarding services to new clients. They also act as point of contact to staff on site and provide regular input to the group lead or supervisor.

In addition, the Phlebotomist III‑Float may focus on working with customers who have a high complexity and/or volume practice with a specialized focus requiring outstanding phlebotomy skills. These practices require a higher level of customer‑facing skills including verbal and written communications, problem solving, and collaboration with multiple functions such as Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and/or complex test orders.

Responsibilities

• Draw quality blood samples from patients and prepare specimens for lab testing following established practices and procedures
• Explain procedures to patients and create an atmosphere of trust and confidence
• Perform phlebotomy in a skillful, safe, and accurate manner across patient populations (pediatric, geriatric, capillary collections)
• Provide coverage at multiple locations (Patient Service Center, Mobile, Long Term Care, In‑Office Phlebotomy)
• Ensure daily activities are completed accurately and on time
• Demonstrate leadership behaviors with focus on process excellence, confidentiality, and accuracy of patient information
• Direct daily activity in various settings: doctor’s office, patient service center, house calls, long‑term care
• Lead one or more PSRs on site when needed
• Coach, mentor, instruct, and serve as resource advisor for new employees
• Provide effective onboarding services to new clients
• Act as point of contact for on‑site staff and provide regular input to group lead or supervisor
• Support high‑complexity, high‑volume customers requiring specialized phlebotomy skills
• Exercise advanced customer‑facing skills: verbal/written communication, problem solving, cross‑functional collaboration (Sales, Lab, IT, Billing, Logistics)

Qualifications

• Capable of handling multiple priorities in a high‑volume setting
• High school diploma or equivalent
• Medical training: medical assistant or paramedic training preferred
• Phlebotomy certification preferred (required in California, Nevada, and Washington)
• Five years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections
• Minimum 3 years in a PSC/IOP environment preferred
• Customer service experience in a retail or service environment preferred
• Keyboard/data entry experience

Benefits

• Healthcare Insurance: BlueCross BlueShield of Illinois coverage for eligible employees and dependents. Eligibility begins the 1st day of the calendar month following 60 days of continuous full‑time employment. Premiums subsidized by Synectics.
• Dental Insurance: MetLife dental plan for eligible employees and dependents. Eligibility begins the 1st day of the calendar month following 60 days of continuous full‑time employment.
• Vision Insurance: VSP vision insurance for eligible employees. Eligibility begins the 1st day of the calendar month following 60 days of continuous full‑time employment.
• 401(k) Plan: Synectics Inc. Investment Savings Retirement Plan. Available to employees age 21 or older on the first of the month following at least 1 calendar year after employment begins.

Schedule

Shift/Time Zone: 6:00 am – 4:30 pm, every other Saturday