Phlebotomist - Floater

About the role

The Patient Services Representative III-Floater (PSR III) represents the company to patients, creating an atmosphere of trust and confidence while explaining procedures and drawing blood specimens in a skillful, safe, and accurate manner. Successful applicants may be assigned to a doctor's office, a patient service center, or other locations as business needs dictate.

Under the direction of the area supervisor, the PSR III performs daily activities accurately and maintains a safe, professional environment. The role involves both forensic and clinical specimen collection and processing, verification of patient demographic information, and maintaining required records and documentation.

Responsibilities

• Draw quality blood samples from patients and prepare specimens for lab testing following established practices and procedures.
• Explain procedures to patients and ensure their comfort and confidence during blood collection.
• Perform verification of patient demographic information, including confirming patient signatures post-venipuncture to ensure tubes are labeled correctly in their presence.
• Maintain required records and documentation accurately.
• Demonstrate leadership behaviors, focusing on process excellence, confidentiality, and accuracy of patient information.
• Handle multiple priorities in a high-volume setting while maintaining a professional and safe environment.

Requirements

• High school diploma or equivalent (required).
• Three years of phlebotomy experience, including pediatric, geriatric, and capillary collections (required).
• Minimum of 2 years in a Patient Service Center environment (preferred).
• Phlebotomy certification (preferred; required in California, Nevada, and Washington).
• Medical training, such as medical assistant or paramedic training (preferred).
• Ability to work independently with minimal on-site supervision in a fast-paced environment.
• Excellent phlebotomy skills, including experience with pediatric and geriatric patients.
• Flexibility to work weekends, holidays, on-call, and overtime based on staffing needs.
• Reliable transportation, valid driver's license, and clean driving record (if applicable).
• Travel and flexible hours required to cover multiple locations with minimal notice.
• Customer service experience in a retail or service environment (preferred).
• Keyboard/data entry experience.

Skills

• Superior customer focus and ability to communicate openly and transparently with peers, supervisors, and patients.
• Ability to accelerate and embrace change while maintaining knowledge of business operations.
• Strong decision-making skills based on established procedures and good judgment.
• Commitment to company policies, procedures, dress code, and guiding principles.

Benefits

• Healthcare Insurance: Eligible employees and dependents receive coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment. Premiums are subsidized by Synectics.
• Dental Insurance: Eligible employees and dependents receive a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment.
• Vision Insurance: Eligible employees receive vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment.
• 401(k) Plan: Employees aged 21 or older may invest in the 401(k) Plan on the first of the month following at least one calendar year of employment.

Schedule

Monday to Friday, 8:00 AM to 5:00 PM (hours may vary). Flexibility is required to cover multiple locations with minimal notice, including weekends, holidays, on-call, and overtime.