Phlebotomist - Floater

About the role

The Patient Services Representative III-Floater (PSR III) represents the company to patients, creating an atmosphere of trust and confidence while explaining procedures and drawing blood specimens in a skillful, safe, and accurate manner. Successful applicants may be assigned to a doctor's office, a patient service center, or other locations based on business needs.

Under the direction of the area supervisor, the PSR III performs daily activities accurately and maintains a safe, professional environment. The role involves both forensic and clinical specimen collection and processing, verification of patient demographic information, and maintaining required records and documentation.

Responsibilities

• Draw quality blood samples from patients, including pediatric, geriatric, and capillary collections.
• Prepare specimens for lab testing while following established practices and procedures.
• Verify patient demographic information and ensure tubes are labeled correctly in the patient’s presence.
• Maintain required records and documentation.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public.
• Handle multiple priorities in a high-volume setting.
• Provide quality, error-free work in a fast-paced environment with minimal on-site supervision.
• Adhere to all Policies & Procedures, including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
• Travel and work flexible hours, including weekends, holidays, on-call, and overtime, to cover multiple locations with minimal notice.

Requirements

• High school diploma or equivalent (required).
• Medical training (e.g., medical assistant or paramedic training) preferred.
• Phlebotomy certification preferred; required in California, Nevada, and Washington.
• Three years of phlebotomy experience, inclusive of pediatric, geriatric, and capillary collections.
• Minimum of 2 years in a Patient Service Center environment preferred.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Ability to work independently with minimal supervision.
• Flexible availability based on staffing needs.
• Reliable transportation, valid driver’s license, and clean driving record (if applicable).
• Customer service experience in a retail or service environment preferred.
• Keyboard/data entry experience.

Skills

• Superior customer focus and ability to communicate openly and transparently with peers, supervisors, and patients.
• Ability to accelerate and embrace change.
• Strong decision-making skills based on established procedures and good judgment.
• Knowledge of business operations in a healthcare setting.

Benefits

• Healthcare Insurance: Coverage through BlueCross BlueShield of Illinois for eligible employees and dependents, beginning on the 1st day of the calendar month following 60 days of continuous full-time employment. Premiums are subsidized by Synectics.
• Dental Insurance: Dental plan through MetLife for eligible employees and dependents, beginning on the 1st day of the calendar month following 60 days of continuous full-time employment.
• Vision Insurance: Vision insurance through VSP for eligible employees, beginning on the 1st day of the calendar month following 60 days of continuous full-time employment.
• 401(k) Plan: Opportunity to invest in the Synectics Inc. Investment Savings Retirement Plan on the first of the month following at least 1 calendar year of employment. Open to employees aged 21 or older.

Schedule

Varying shifts between 7:00 AM and 5:30 PM, including weekends, holidays, on-call, and overtime as needed.