Phlebotomist / Administrative Assistant - Capital Hill

About the role

One Medical is a primary care solution dedicated to transforming healthcare by making quality care more affordable, accessible, and enjoyable. We aim to improve the experience for everyone involved, including patients, providers, employers, and health networks. Our services include seamless in-office and 24/7 virtual care, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns.

In February 2023, One Medical joined Amazon, combining resources to deliver exceptional health care to more consumers, employers, care team members, and health networks. We are building a diverse, driven, and empathetic team while fostering an environment where everyone can thrive.

Opportunity

As a One Medical Phlebotomist/Administrative Assistant (Lab Services Specialist/Member Support Specialist), you will provide an exceptional experience for our patients and help them manage an important part of their care journey by performing venipuncture and other clinical support services. You will be an ambassador for patients, ensuring they have a positive in-office experience. You will also handle administrative tasks and contribute to team development.

What You’ll Likely Work On

• Use impeccable C-I-CARE in all patient interactions, ensuring a positive in-office experience through patient intake, same-day scheduling, follow-up scheduling, and billing.
• Provide best-in-class venipuncture services, including extended scope duties such as EKGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
• Maintain high standards of in-office care by properly labeling, handling, and processing specimens, and managing inventory and tool sterilization.
• Care for members beyond the lab room by answering messages, following up on lab cases, and assisting with clerical duties like biometric screening forms, medical record reviews, billing inquiries, and DOH reporting.
• Contribute to team development through rounding, attending team huddles, problem-solving, and supporting providers with ad-hoc requests.
• Perform opening and closing duties, maintaining the look and feel of both patient and employee-facing spaces, and organizing supplies.
• Master our technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System.

What You’ll Need

• An active phlebotomy certification to practice in WA
• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist
• Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills
• A High School Diploma or equivalent
• Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (remote experience a plus)
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

Compensation and Benefits

The range for this role is $25.00 to $27.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits.

Benefits include:

• Paid sabbatical for every five years of service
• Employee Assistance Program (EAP) - free confidential services for stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental, and Vision plans
• Pre-Tax commuter benefits
• PTO cash outs - option to cash out up to 40 accrued hours per year
• 401K match
• UpToDate subscription - evidence-based clinical research tool
• CME - annual stipend for continuing medical education
• Rounds - providers end patient care one hour early each week to participate in shared learning experience
• Discounted rate to attend One Medical’s Annual REAL primary care conference

One Medical is an equal opportunity employer and participates in E-Verify. For more information, visit here.