Phlebotomist / Administrative Assistant

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. We’re on a mission to transform healthcare, improving the experience for patients, providers, employers, and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns have been delighting people for the past fifteen years. In February 2023, One Medical joined Amazon to deliver exceptional healthcare to more consumers, employers, care team members, and health networks.

About the role

As a One Medical Phlebotomist/Administrative Assistant (internally called Lab Services Specialist / Member Support Specialist), you’ll provide an exceptional experience for patients by delivering venipuncture and other clinical support services. You’ll act as an ambassador, removing barriers to care and ensuring a seamless in-office experience. You’ll be the first point of contact for patients, manage front-of-house duties, and support the practice team with administrative and clinical tasks. Your role includes maintaining the office space, mastering technology tools, and fostering a collaborative environment.

Responsibilities

• Use C-I-CARE (a communication framework) in all patient interactions to ensure a positive in-office experience through intake, scheduling, billing, and follow-up.
• Provide best-in-class venipuncture services for patients ranging from pediatrics to geriatrics.
• Perform extended scope duties such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
• Maintain high standards of care through proper specimen labeling, handling, processing, inventory upkeep, and tool sterilization.
• Assist with patient messages, lab follow-ups, and clerical duties like biometric screening forms, medical record reviews, billing inquiries, and DOH reporting.
• Handle front-of-house duties including check-in/check-out, insurance verification, paperwork, test preparation, and task management.
• Contribute to team development through rounding, huddles, problem-solving, and supporting providers with ad-hoc tasks.
• Perform opening/closing duties, daily office upkeep, restocking supplies, and maintaining the look and feel of patient and employee spaces.
• Master technology tools such as Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System.

Requirements

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
• Strong customer service skills, including building and maintaining effective customer relationships.
• Excellent written and verbal communication skills.
• A High School Diploma or equivalent.
• Proficiency in computer technology, including typing, internet navigation, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams (remote team experience a plus).
• Ability to display confidence and instill trust during specimen collection while delivering human-centered, customer-focused care.
• Proven ability to adapt to change, take initiative on challenges, and learn quickly in new situations.

Pay

Competitive salary starting at $19.00 per hour based on a full-time schedule.

Schedule

This is a full-time role (40 hours/week) with 8-hour shifts generally taking place Monday–Friday between 7:30 AM–5:30 PM, based in the Hanover, NH office.

Benefits

• Taking care of you today:
  • Paid sabbatical for every five years of service.
  • Free One Medical memberships for yourself, friends, and family.
  • Employee Assistance Program – free confidential services for stress, anxiety, financial planning, and legal issues.
  • Competitive medical, dental, and vision plans.
  • Pre-tax commuter benefits.
  • PTO cash outs – option to cash out up to 40 accrued hours per year.
• Protecting your future for you and your family:
  • 401K match.
  • Credit towards emergency childcare.
  • Company-paid maternity and paternity leave.
  • Paid Life Insurance – One Medical covers 100% of Basic Life Insurance.
  • Disability insurance – One Medical covers 100% of Short Term and Long Term Disability Insurance.
• For practicing clinicians:
  • Malpractice Insurance – 100% covered.
  • UpToDate Subscription – an evidence-based clinical research tool.
  • Continuing Medical Education (CME) – annual stipend.
  • Rounds – providers end patient care one hour early each week for shared learning.
  • Discounted rate to attend One Medical’s Annual REAL primary care conference.