Phlebotomist / Administrative Assistant

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. We’re on a mission to transform healthcare, improving the experience for everyone involved—from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns have been delighting people for the past fifteen years. In February 2023, One Medical joined Amazon to deliver exceptional healthcare to more consumers, employers, care team members, and health networks to achieve better health outcomes.

About the Role

As a One Medical Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist), you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey through venipuncture and other clinical support services. You will act as an ambassador for patients, mastering human connection and demonstrating a strong drive for service. Your role involves removing barriers to care, ensuring a seamless in-office patient experience, and maintaining the look and feel of the office lobby to align with the One Medical brand. You will be the first point of contact for patients and provide support as requested by the Practice Coordinator, Operations Manager, or providers.

You are a strong team player with innovative problem-solving skills, combining excellent specimen collection technique with tactful interpersonal skills. You thrive in a feedback-driven culture and adapt quickly to meet the needs of patients and the team. Your unwavering drive to help and serve others creates amazing moments for members and teammates.

Responsibilities

• Use impeccable C-I-CARE (a communication framework) in all patient interactions, ensuring a fluid and positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and assisting with outreach.
• Provide best-in-class venipuncture services for a population ranging from pediatrics to geriatrics, depending on the office location.
• Perform and assist with extended scope duties, including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
• Maintain high standards of in-office care through proper specimen labeling, handling, processing, inventory upkeep, and tool sterilization.
• Support members beyond the lab room by answering patient messages, following up on lab cases, and assisting providers and the virtual medical team with clerical duties such as biometric screening forms, medical record reviews, billing inquiries, and DOH reporting.
• Handle front-of-house duties, including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service-level expectations.
• Contribute to team development through rounding, attending team huddles, participating in problem-solving, and supporting in-office providers with ad hoc requests.
• Perform opening and closing duties, daily office upkeep, restocking supplies, and maintaining the organization of patient and employee-facing spaces.
• Master technology tools, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to interact with team members and complete daily work.

Requirements

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
• Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Excellent written and verbal communication skills.
• A High School Diploma or equivalent.
• Proficiency in computer technology, such as typing, navigating the internet, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams (remote team experience is a plus).
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
• A track record of persisting through change, stepping up to tackle challenges, and learning quickly when faced with new situations or tasks.

Pay

The range for this role is $22.75 to $24.75 per hour based on a standard full-time schedule. Total compensation may vary based on factors such as skill sets, depth of experience, and work location.

Schedule

This is a full-time role (40 hours/week) with 8-hour shifts generally taking place Monday through Friday between 7:30 AM and 7:00 PM, based in the Wicker Park office in Chicago, IL.

Benefits

• Taking care of you today:
  • Paid sabbatical for every five years of service.
  • Free One Medical memberships for yourself, your friends, and family.
  • Employee Assistance Program—free confidential services for stress, anxiety, financial planning, and legal issues.
  • Competitive medical, dental, and vision plans.
  • Pre-tax commuter benefits.
  • PTO cash outs—option to cash out up to 40 accrued hours per year.
• Protecting your future for you and your family:
  • 401K match.
  • Credit towards emergency childcare.
  • Company-paid maternity and paternity leave.
  • Paid Life Insurance—One Medical pays 100% of the cost of Basic Life Insurance.
  • Disability insurance—One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance.
• Additional benefits for practicing clinicians:
  • Malpractice Insurance—100% covered.
  • UpToDate Subscription—an evidence-based clinical research tool.
  • Continuing Medical Education (CME)—annual stipend.
  • Rounds—providers end patient care one hour early each week for shared learning.
  • Discounted rate to attend One Medical’s Annual REAL primary care conference.