Phlebotomist 3

Job Summary

This role is responsible for executing the plasmapheresis process by performing venipunctures. This includes ensuring operations comply with state and federal regulations, delivering high-quality customer service, setting up and preparing equipment, operating automated machines, documenting procedures, and managing donor care.

Responsibilities

• Ensure total operation is compliant with state and federal regulations (e.g. FDA approved SOPs, OSHA, CLIA, and GMP)
• Deliver high-quality customer service, maintain a positive donor experience, and uphold donor confidentiality in alignment with company values and SOPs
• Review and confirm donor identification, monitor donor conditions, and employ techniques to ensure donor comfort, safety, and product quality
• Set up and prepare equipment and supplies for venipuncture and plasmapheresis; execute procedures and collection, maintain proper collection ratios, and accurately label units and samples
• Operate automated plasmapheresis machines, troubleshoot alarms/alerts, manage adverse donor events, perform QCs, and document exceptions
• Disconnect donors and handle the disposal of biohazardous waste and contaminated equipment, including cleaning spills and following safety protocols
• Maintain accurate and thorough documentation of necessary records, including Plasmapheresis Machine Logs
• Maintain cleanliness and organization of work areas, stock adequate supplies, and perform inventory tasks such as First In, First Out
• Report all unsafe situations and conditions to management
• Mentor and train team members as a Designated Trainer, driving training efficiencies; upon completion of training, support QA-Backup or NexSys Technician duties as required
• Partners with Quality Assurance on overall donor floor performance including favorable performance observations, CAPA implementations, and continuous improvement initiatives
• Oversee the flow of donors, responsible for organizing lunch schedules, breaks, and overall schedule adherence
• Perform other duties as assigned

Requirements

• High school diploma or equivalent (GED)
• Three (3) months’ experience in a medical or health care environment or equivalent combination of education and experience preferred
• Completed documentation of training appropriate for duties, prior to performing duties independently

Qualifications

• Strong customer service and communication skills
• Able to speak, read, write (legibly and accurately), and understand English required
• Able to understand and follow written and verbal protocol required
• Basic computer knowledge and skills required
• Able to make accurate and complete documentation
• Able to read and interpret documents, such as safety regulations, operating and maintenance instructions and procedure manuals required
• Able to function effectively in a fast-paced environment with frequent interruptions
• Able to perform venipunctures required
• Able to collaborate and adapt
• Able to demonstrate reliability through attendance, punctuality, strong work effort, and schedule flexibility

Physical Requirements

• Ability to sit or stand for extended periods
• Ability to tug, lift, and pull up to thirty-five (35) pounds
• Ability to bend, stoop, or kneel
• Ability to use all required PPE (Personal Protective Equipment) at all times
• Occupational exposure to blood borne pathogens
• Ability to view video display terminal less than 18” away from face for extended periods
• Ability to work in an environment with a temperature of -40C or colder for extended periods
• Occasional exposure to and handling of dry ice
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests
• Ability to use assistive devices if needed for mobility or communication
• Ability to work daytime and evening hours, weekends, holidays, and extended shifts on a frequent basis required
• Ability to use a computer and other office equipment
• Ability to communicate effectively, both verbally and in writing
• Ability to focus and concentrate on tasks for extended periods
• Ability to navigate the office environment safely, including stairs and elevators (if applicable)
• Ability to travel up to 20% via airplane and vehicle (if applicable)