Phleb / CS Representative I - Exam One

Monday to Friday, 8:00 AM to 5:00 PM

About the role

This position acts as the liaison between the client, the agent, and the examiners by answering the telephone, researching questions, and providing appropriate answers in a timely manner.

Pay

Pay range: $17.20+ per hour. Salary offers are based on relevant skills, training, experience, education, certifications, market and organizational factors. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits

• Day 1 Medical, supplemental health, dental & vision for full-time employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities

Responsibilities

• Researches, answers, follows up and tracks client, agent, and field questions appropriately and in a timely manner, including giving out specimen requirements, requesting additional tests, and providing reports
• Documents all calls and submits problem or difficult calls to the manager
• Coordinates activities between client services, the agent, and the client, including scheduling applicants with an examiner or at a PSC site and communicating with agents, applicants, and examiners
• Conducts in-center exams which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG
• Collects specimens for pre-employment drug screenings and other Quest Diagnostics services
• Responds to the needs and requests of clients and Quest Diagnostics management and staff in a professional and expedient manner
• Observes all compliance policies and safety policies and procedures as outlined in the Quest Diagnostics Safety Manual or safety matters included in other special training
• Other duties as assigned

Requirements

• Minimum one year customer service experience and one year phlebotomy experience with pediatric and geriatric patients
• High School Diploma or Equivalent (Required)
• Ability to effectively communicate in English
• Ability to work in a rapidly changing environment

Preferred Qualifications

• Urine or hair follicle collection and EKG experience
• Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington, and Louisiana)
• Phlebotomy or Medical Assistant certification

Skills

• Excellent interpersonal and communication skills
• Ability to type 40 wpm
• Basic computer skills in Microsoft Office with the ability to learn new software