Admission Service Representative I

This position is open to candidates who currently reside in one of the following approved states from which the role may be performed remotely: Alabama, Arizona, Georgia, Idaho, Indiana, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin. Employees must be available for collaboration during core hours from 9am to 2pm (PST).

About the role

Under general direction from the Admissions Supervisor, the Admission Service Representative is responsible for processing applications in the administrative computing system. The Admission Representative guides applicants through the admissions process and represents UMass Global in a positive and professional manner.

Responsibilities

• Process applications in administrative computing system
• Prepare files for evaluation/decision
• Link scanned documents in document imaging system
• Create and update files
• Track received documents in computing system, enter transfer coursework
• Input communication codes, status codes, and trigger correspondence
• Provide support and assistance to both applicants and University stakeholders
• Assist applicants with troubleshooting issues related to policies and procedures
• Assist in the development of training materials for university stakeholders
• Assist with the training of university student teams
• Run audit reports on application data and follow up with University campus staff
• Assist with quality control reporting and data integrity
• Maintain regular contact with university partners, particularly the Enrollment Coaches, via scheduled meetings and data report follow-up
• Assist in updating and reviewing applications and forms
• Assist with testing new procedures and processes
• Other duties as assigned

May require work hours outside of standard business hours.

Requirements

• At least 1 year of experience working in an Admission or Registrar office in a Higher Education Institution or equivalent work experience
• Knowledge and experience with administrative computing and document imaging systems, preferably Banner, ImageNow, Intelligent Capture, TargetX, and Salesforce
• Knowledge of Admission policies and procedures
• Ability to perform accurate and efficient entry of data into administrative software
• Adequate typing skills to complete data entry requests in a timely manner
• Ability to prioritize duties when faced with interruptions, distractions, and fluctuating workload
• Strong communication and interpersonal skills, with the ability to interact with diverse individuals and groups at all organizational levels, both inside and outside of the university
• Ability to organize and handle a large quantity of work with accuracy and efficiency
• Ability to use tact and diplomacy and maintain a high level of confidentiality
• Knowledge of basic arithmetic computations
• Strong commitment to teamwork and customer service

Position may require flexible hours, including occasional weekend and/or evening work. All applicants are subject to a background check and criminal history review. Working conditions are normal for an office environment.

Skills

• Proficiency with standard office equipment, including PC, phone, copier, and calculator
• Computer skills in word processing and electronic mail, preferably Microsoft Word and Outlook
• Ability to learn new computer applications and administrative software
• Experience with document imaging software

Daily contact with students, faculty, and/or staff. Occasional contact with community and vendors.

Pay

The hiring range for this position is $18.00 - $21.50 per hour. Offers are determined by a variety of factors, including but not limited to geographical location, knowledge, skills, years and depth of experience, and equity with internal team members.

Benefits

• Health: Medical, dental, and vision coverage with spending account options
• Work-Life Balance: Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break
• Financial Security: Life, disability, accident, legal, identity protection, and student debt support
• Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution
• Education: Tuition discounts for employees and family and Tuition Exchange program with other universities. PSLF eligible employer
• Wellness: Counseling services, free Calm Health subscription, and year-round wellness programs