PHC Care Coordinator Nogales

Intermountain Centers is one of the largest statewide behavioral health and integrated care organizations in Arizona, offering a supportive and inclusive environment for career growth.

Benefits

• Top-level compensation packages
• Exceptional health, dental, and disability benefits
• Career and compensation advancement programs
• Student loan forgiveness programs
• 401k company match
• Bilingual pay differential
• Holiday, PTO, and employer-paid life insurance
• Clinical licensure supervision and reimbursement
• Evidence-based treatment approaches, training, and supervision

About the Role

In this role, the Care Coordinator will utilize an integrated case management model that includes assessment, planning, implementation, and monitoring. The Care Coordinator is responsible for the management of the member’s whole health and will provide the services and coordination that are needed or requested. The Care Coordinator will document services within the Electronic Health Record.

Responsibilities

• Observe members, listen to concerns, and record observations.
• Document and/or report any areas of concern related to the member’s behaviors/interactions in clinical records per policy.
• Support the agency’s mission, goals, and management decisions.
• Monitor the health and safety of members, including signs and symptoms of their mental illness, reporting any concerns to the appropriate staff in accordance with reporting policies.
• Exhibit professionalism and positive role modeling for members, peers, and outside groups/visitors.
• Accurately read, record, and interpret information, including assessments, measures, and diagnostic criteria.
• Provide services and coordination based on member needs/requests.
• Work effectively with the member’s support system and clinical/therapeutic groups.
• Act as an advocate and liaison for member’s access to resources to support service plan goals.
• Participate in individual and team supervisions as required by licensing, agency, funding source, or as requested by supervisor.
• May be required to transport members in personal or company vehicles.
• Identify appropriate providers and facilities through the continuum of care and communicate with an interdisciplinary team to develop and maintain positive working relationships with members, families, and providers.
• Work collaboratively with primary care healthcare professionals and interdisciplinary teams to offer individualized assistance with improving and maintaining quality member care.
• Maintain and update member records, including assessments and treatment plans.
• Develop “individual” service plans that are time-specific and action-oriented.
• Complete progress notes using the appropriate covered service billing codes and meet engagement/unit expectations.
• Complete all training required by licensing, agency, and funding source or as requested by supervisor.
• Explore community resources to seek alternative options.
• Monitor and evaluate the effectiveness of the individual service plan.
• Follow policies, procedures, and controls established by the organization, the HIPAA Privacy Officer, and/or the HIPAA Security Officer regarding access to, protection of, and the use of PHI.
• Maintain an approved schedule and acceptable level of attendance.
• Perform physical de-escalation techniques as necessary, including the ability to stand or sit for prolonged periods; occasionally stoop, bend, kneel, crouch, reach, and twist; and lift, carry, push, and/or pull moderate amounts of weight.
• Perform other related duties as assigned or necessary as they relate to the general nature of the position.

Requirements

• Bachelor’s degree in a field related to behavioral health, social work, etc. OR
• Associate’s degree in a field related to behavioral health, social work, etc. AND 2 years of related experience OR
• High school diploma and 4 years of behavioral health-related experience
• 18 years of age or older
• DPS Level I fingerprint clearance (must possess upon hire and maintain throughout employment)
• CPR, First Aid, and AED certification, if required (must possess upon hire and maintain throughout employment)
• Current, valid Arizona Driver’s License and 39-month Motor Vehicle Report, plus proof of vehicle registration and liability insurance to meet insurance requirements, if required
• Initial current negative TB test result, if required (employer provides)