Pharmacy Technician Trainee - Strongsville Market District

Job Responsibilities

• Welcome patients and acknowledge them with compassion and a smile.
• Process orders in person and by phone, direct patients to products and merchandise, and refer questions to the pharmacist.
• Maintain a neat and clean work environment to meet company and government requirements.
• Absorb tasks to ensure department efficiency.
• Use the pharmacy computer to complete actions for optimal patient care, including searching for patients, determining dates of fill and pick-up, quoting cash prices, checking on-hand counts, and entering invoices.
• Aid in improving outcomes through knowledge of service and business metrics.
• Participate in executing company initiatives and programs.
• Complete required training program and accompanying exams.
• Follow company, state, and federal policies, laws, and regulations, including HIPAA and Pseudoephedrine sales.
• Finalize sales using cash register procedures, including point of sale policies.
• Transcribe prescription data accurately to generate custom labels.
• Manage inventory by ordering, receiving, stocking, and rotating drugs and supplies according to company policy and procedure.
• Answer telephones politely and exchange accurate information while ensuring customer satisfaction.
• Resolve customer questions and concerns by communicating effectively with the customer and management team.
• File written prescriptions daily.

About the Role

Welcome patients and immediately acknowledge them with compassion and a smile at all pharmacy entry points. Model excellent patient care by respecting, engaging, and enthusiastically meeting or exceeding all patient needs, including processing orders in person and by phone, directing patients to products and merchandise, and referring appropriate questions concerning prescriptions and over the counter medicine to the pharmacist. Maintain a neat and clean work environment in order to ensure that company and government requirements are met. Assist team members with tasks to ensure department runs efficiently. Use the pharmacy computer to complete all actions necessary in order to maximize efficiency and provide optimal patient care at drop-off, will call, drive thru, phone, filling and order receiving, including but not limited to: searching for patients and profiles, determining dates of fill and pick-up, determining prescriptions sent to Central Fill, quoting cash prices of prescriptions, checking on-hand counts of medications and entering invoices. Assist team on actions plans in order to improve outcomes using knowledge of all appropriate service and business metrics. Assist in the execution of all company initiatives and programs. Complete required training program and accompanying exams. Follow all company, state and federal policies, laws and regulations, including HIPAA and Pseudoephedrine sales. Finalize sales using cash register according to established procedures, including the point of sale policies. Transcribe data from prescriptions accurately in order to generate a custom label for the customer. Assist with maintaining proper inventory levels by ordering, receiving, stocking and rotating drugs and other supplies per company policy and procedure. Answer telephone in a polite and timely manner, ensure accurate information is exchanged and the customer is satisfied. Resolve customer questions and concerns by communicating effectively with the customer and the management team and support staff in an efficient manner. File written prescriptions daily.