Pharmacy Technician Team Lead

About the role

PharmaCord is seeking an exceptional Pharmacy Technician Team Lead to join their team. This role is responsible for overseeing pharmacy technicians in a high-volume pharmacy setting, ensuring efficient and compliant operations.

Responsibilities

• Monitor daily activities of pharmacy technicians to ensure optimal delivery of pharmaceutical products
• Supervise delivery staff and outside couriers as needed
• Maintain the pharmacy work area and receiving/shipping area in a professional and safe manner
• Aid in product purchasing, inventory management, and equipment maintenance
• Observe legal and ethical guidelines for safeguarding patient and proprietary information
• Adhere to safety and quality assurance practices
• Comply with state and federal laws, including OSHA and HIPAA
• Communicate with external and internal callers, providing timely feedback on service failures or customer concerns
• Assist with team hiring, development, and training
• Ensure daily program staffing levels align with program needs
• Provide consistent, timely coaching and development for direct reports
• Perform additional tasks or projects as assigned

Qualifications

• Service-minded, focusing on meeting the needs of patients and care partners
• Confidentiality of personal health information handled with utmost respect
• Honesty and integrity as core values
• Professionalism and strong customer service skills
• Clear verbal and written communication abilities
• Accountability for results and strong attention to detail
• Emotional intelligence and the ability to handle stressful customer interactions
• Proficient computer skills
• Adaptability to change and a positive attitude
• Team player with a commitment to organizational goals
• Flexible to travel as needed
• At least 1 year of experience supervising pharmacy and/or delivery operations preferred
• 2 - 5 years of experience in the healthcare industry required
• Possess Current KY Pharmacy Tech Registration
• Previous personnel/team management experience preferred
• Bachelor’s degree preferred
• Retail, hospital, or high-volume/mail-order pharmacy experience preferred
• National Pharmacy Tech Certification or ability to obtain certification within 90 days of hire (PTCB Certification preferred)
• High School diploma or equivalent

Benefits

At Valeris, we offer a comprehensive benefits package including medical, dental, and vision plans, a 401(k) retirement savings plan with a company match, and a variety of wellness programs designed to support the well-being of our team members. Additionally, we provide a supportive work environment, opportunities for advancement, and a mission-driven culture that values diversity and inclusion.