Pharmacy Technician Specialist

Main Responsibilities

• Provide prompt, efficient, and friendly customer service, consistently demonstrating care, concern, and patience.
• Greet, assist, thank, and invite customers to return, following company Greet, Offer, and Thank (GOT) standards.
• Assist customers with product location, accessibility needs, heavy items, and service-related requests to enhance the shopping experience.
• Serve as the pharmacy computer systems expert and primary trainer for pharmacy support staff.
• Maintain inventory control, including ordering, receiving, returns, recalls, outdated, and overstocked products.
• Process non-controlled drug orders and assist with physical inventory preparation.
• Ensure adherence to company policies, legal regulations, safety, sanitation, and appearance standards.
• Participate in district, divisional, and in-store training programs, projects, and special initiatives.

Soft Skills

• Strong customer service orientation with a friendly, approachable demeanor.
• Excellent communication skills, both verbal and written.
• Patience and empathy when working with patients and healthcare professionals.
• Leadership and mentoring skills to guide and develop pharmacy staff.
• Professionalism and accountability in handling sensitive information and interactions.
• Adaptability in a fast-paced, high-volume pharmacy environment.
• Team-focused mindset with the ability to collaborate across departments.
• Attention to detail and follow-through on tasks and requests.

Core Competencies

• Pharmacy operations support and workflow coordination.
• Training, coaching, and staff development.
• Inventory management and pharmaceutical supply control.
• Third-party insurance and billing administration.
• Customer service excellence in a healthcare retail setting.
• Compliance with pharmacy laws, regulations, and company policies.
• Use of pharmacy automation and computer systems.
• Financial awareness related to pharmacy profitability and pricing.

Knowledge

• Working knowledge of state pharmacy laws and regulations.
• Understanding of pharmacy workflow procedures and workstation functions.
• Familiarity with third-party plans, claim adjudication, audits, and reimbursement processes.
• Knowledge of inventory control practices, recalls, returns, and expiration management.
• Basic understanding of pharmacy financial reports and economic relationships.
• Awareness of customer service standards and company operational guidelines.
• Proficiency in Microsoft Word, Excel, Outlook, and pharmacy information systems.
• Knowledge of technician certification, licensing, and continuing education requirements.

Abilities

• Ability to read, understand, and interpret technical and procedural written materials.
• Ability to prioritize tasks and manage multiple responsibilities simultaneously.
• Ability to train, guide, and direct pharmacy support staff effectively.
• Ability to perform basic math functions, counting, recording, and data entry accurately.
• Ability to follow written, verbal, and demonstrated instructions with precision.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Ability to function effectively in a high-volume, fast-paced, and occasionally stressful environment.
• Physical ability to meet job demands, including standing, lifting, vision, and equipment use.