Pharmacy Technician Specialist - Ambulatory Services – Mercy San Diego

About the role

Scripps Mercy Hospital, established in 1890, serves central and downtown San Diego. Located near 5th Avenue and Washington Street in Hillcrest, it comprises two campuses in San Diego and Chula Vista. The San Diego campus includes the O’Toole Breast Care Center, a 24-hour emergency room serving as a Level I Trauma Center, outpatient physical rehabilitation, minimally invasive robotic surgery, and a childbirth unit with a Level II neonatal intensive care unit.

Responsibilities

• Supports outpatient specialty and ambulatory pharmacy services by completing benefits investigations, coordinating prior authorizations and appeals, and ensuring timely patient access to therapy.
• Manages first fills and refills, delivery logistics, and collaborates with manufacturer hubs and financial assistance programs to streamline onboarding.
• Provides proactive patient outreach, triages needs, schedules refills, monitors adherence, and coordinates clinic visits and labs.
• Oversees referral processing, inventory, and purchasing while maintaining regulatory and accreditation compliance.
• Affords assistance with staff training and workflow optimization, requiring strong communication skills, attention to detail, and expertise in complex payer and medication processes.

Requirements

• High-school diploma or equivalent
• Advanced knowledge of specialty-drug formularies, payer prior authorization (PA) & appeal portals, ICD-10/CPT/HCPCS coding, REMS programs, and limited-distribution drug networks as appropriate to the role.
• Proficiency with EMR systems (Epic preferred), payer websites, Microsoft Office, and workflow proficiency in area of practice.
• Experience in inventory management, purchasing processes, and maintaining compliance with storage, handling, and ordering standards for specialty medications.
• Excellent written/verbal communication, critical-thinking, and customer-service skills.

Qualifications

• California Pharmacy Technician License
• National Pharmacy Technician Certification (CPhT) required within six (6) months of hire
• Minimum two (2) years of pharmacy-technician experience, with at least one (1) year in practice area

Skills

• Customer Service
• Phone Communication
• Office Setting Experience
• Prior Knowledge of Pharmacy and Medical Insurance Processing

Benefits

Join the Scripps Health team and work alongside passionate caregivers and provide patient-centered healthcare. Receive endless appreciation while building a rewarding career with one of the most respected healthcare organizations nationwide.

Pay

Position Pay Range: $29.73-$41.71/hour