Pharmacy Technician - Retail Customer Care
About the role
Handles incoming calls from customers, healthcare providers, and pharmacies regarding prescription inquiries, providing accurate and prompt assistance. Verifies prescription details, including dosage, medication names, and patient information, following company protocols. Documents concerns, complaints, or issues with empathy and professionalism. Offers guidance on prescription refills, medication adherence, drug interactions, and general medication info. Operates computer systems to access and update records during interactions. Communicates with healthcare professionals, insurance providers, and pharmacies to verify, authorize, and process prescriptions. Escalates complex issues to pharmacists or supervisors. Monitors call center metrics for continuous improvement. Stays informed on industry regulations, medication trends, and new pharmaceutical products to provide current information.
Responsibilities
- Handle prescription-related inquiries efficiently.
- Verify and document prescription data accurately.
- Support customers with refills, adherence, and medication info.
- Maintain communication with healthcare entities.
- Manage performance metrics for quality improvement.
- Stay updated on pharmaceutical industry trends and regulations.
Qualifications
- Licensed Pharmacy Technician in specified states, with a requirement to obtain Rhode Island license upon hire.
- Preferred: Certified Patient Care Technician (CPCT) and licensed in Rhode Island or Massachusetts.
- High school diploma or equivalent.
Skills
- Problem-solving and decision-making skills.
Benefits
- Medical
- Dental
- Vision
- Paid time off
- Retirement options
- Wellness programs