Pharmacy Technician - Retail

About the role

The outpatient pharmacy technician assists pharmacists in providing medication to inpatients and outpatients of all ages, performing routine duties that do not require professional judgment. The technician works under direct supervision in accordance with state and federal regulations, follows Pharmacy Department policies and procedures, and delivers excellent customer service by greeting patients, offering assistance, and escalating concerns to the pharmacist when needed.

Responsibilities

• Utilize pharmacy systems to enter patient and drug information accurately.
• Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying the correct medication, and checking for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Register all related sales on the assigned cash register, collect and handle cash as required.
• Locate products and handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Process, correct, and resubmit manual claims for third‑party prescription services in a timely and efficient manner.
• Perform clerical duties as assigned by the Pharmacy Manager.
• Support inventory management activities such as ordering, unpacking, checking, and storing pharmaceutical shipments.
• Maintain knowledge of compliance requirements, process invoices, and notify the pharmacist of shortages.
• Participate in the Med to Bed program to assist patients discharged from the hospital in acquiring medications, meeting and speaking with patients as needed.
• Report prescription errors immediately to the pharmacist on duty and adhere to company policies, the Quality Improvement Program, and DCH Standards.
• Maintain performance, patient and employee satisfaction, and financial standards as outlined in the performance evaluation.
• Perform compliance requirements as outlined in the Employee Handbook.
• Adhere to DCH Behavioral Standards, creating positive relationships with patients, families, coworkers, and colleagues.
• Identify and reduce unsafe practices, recognize risks, and take appropriate action to promote safety for patients, visitors, and employees.
• Use electronic mail, time and attendance software, learning management software, and the intranet.
• Follow all DCH Health System policies and procedures.
• Perform all other duties as assigned.

Requirements

• High school diploma or equivalent.
• Registered as a pharmacy technician in the State of Alabama by the start date.
• Obtain pharmacy technician certification within six months of hire through a recognized certification board.
• Ability to operate a computer, calculator, telephone, transfer carts, and other related pharmacy equipment.
• Proficient in reading, writing legibly, speaking, and comprehending English.

Working Conditions

The position requires standing, walking, reaching, sitting, crouching, and stooping for extended periods, and the ability to lift objects weighing up to 35 pounds. Good motor coordination with manual and finger dexterity is essential. The technician must communicate effectively with staff and patients of all ages. Physical presence onsite is required; hearing and vision must be normal or corrected to within normal range. Duties can be performed with or without reasonable accommodation.