Pharmacy Technician - Retail

About the role

The Retail Pharmacy Technician, under the direct supervision of a pharmacist, assists in providing pharmaceutical care to the patient by preparing, storing, ordering, billing, labeling, and distributing medications in a safe, accurate and timely manner in accordance with St. Charles Health System policies and procedures, and state and federal law. Pharmacy Technicians also perform other technical and clerical duties as necessary for the daily operation of the Pharmacy department. This position does not directly manage any other caregivers.

Location

Pharmacy Technicians may be asked to work at multiple St. Charles Health System worksites at the request of leadership to fulfill short‑term, immediate staffing needs.

Responsibilities

• Interpret and accurately data‑enter prescription information into the pharmacy computer system.
• Bill third‑party insurance plans accurately.
• Resolve rejected claims in a timely manner.
• Provide excellent customer service in person and on the telephone.
• Assist the pharmacist with various tasks on a daily basis.
• Maintain and control inventory within reasonable guidelines.
• Maintain and clean equipment necessary to perform duties, reporting any failures or need for repair to the immediate supervisor or Pharmacy Manager immediately.
• Accurately place daily orders for medications and supplies with wholesalers, vendors, the purchasing department, and other pharmacies, communicating potential supply issues to the immediate supervisor in a timely manner.
• Verify inventory received against the invoice, note any exceptions, and communicate these to the immediate supervisor or pharmacy inventory coordinator.
• Stock shelves, rotating stock appropriately.
• Make recommendations for changes to policies and procedures to the Pharmacy Manager or other appropriate hospital manager.
• Maintain flexibility and readiness to work in multiple worksites as requested by leadership.
• Administer immunizations at the request of leadership, in accordance with applicable laws, organizational policy, clinical protocols, and scope‑of‑practice requirements, ensuring safe vaccine handling, documentation, and patient education.
• Support the vision, mission, and values of the organization in all respects.
• Support Lean principles of continuous improvement, functioning as a champion of change.
• Provide and maintain a safe environment for caregivers, patients, and guests.
• Conduct all activities with the highest standards of professionalism and confidentiality.
• Comply with all applicable laws, regulations, policies, and procedures, supporting corporate integrity by acting ethically, reporting known or suspected violations, and cooperating fully with organizational investigations.
• Deliver customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.
• Perform additional duties of similar complexity within the organization as required or assigned.

Education

• High school diploma or GED.

Licensure / Certification

• Pharmacy Technician license through the Oregon Board of Pharmacy (required).
• Certified Pharmacy Technician (CPhT) license through the Oregon Board of Pharmacy (preferred).
• National certification through the Pharmacy Technician Certification Board (PTCB) or National Healthcareer Association (NHA) (preferred).
• PTCB Immunization Administration Certificate (preferred).
• AHA Basic Life Support for Healthcare Provider certification (preferred).

Experience

• Six (6) months of retail pharmacy experience, or related field experience with medications, sterile technique, and computer skills (preferred).