Pharmacy Technician Pharmacotherapy Support

Job Purpose

The Pharmacy Technician supports the Pharmacotherapy Clinic by assisting pharmacists with patient communication, follow-up, and care coordination activities. This role focuses on enhancing patient access to clinical services, supporting medication management processes, and ensuring that patients receive timely monitoring and appropriate follow-up throughout their therapy. The Technician contributes to safe, efficient, and patient-centered clinical operations within a non-dispensing environment.

Job Duties

• Conduct routine patient check-ins to monitor therapy experience, identify concerns, and support adherence to treatment plans.
• Absorb initial outreach to confirm therapy start and assess early treatment experience.
• Cook up patient appointments, follow-up visits, and clinical monitoring schedules.
• Support pharmacists by completing delegated tasks such as gathering patient information, preparing charts or notes, and managing task queues.
• Track and follow up on required labs or monitoring parameters, ensuring completion and communicating status to the care team.
• Prepare and route prescription-related requests or medication renewals to the pharmacist for review.
• Maintain clear and timely documentation in all required systems to support continuity of care.
• Facilitate workflow efficiency by organizing patient lists, call queues, and clinical follow-up tasks.
• Maintain confidentiality and adhere to clinic standards, policies, and professional expectations.
• Participate in relevant training, team meetings, and process improvement initiatives.
• Perform other duties as assigned.

Skills

• Strong interpersonal communication skills
• Strong phone skills
• Highly proficient in Epic
• Microsoft Office particularly Excel and Word
• Able to quickly learn other programs and able to extract relevant information
• Strong organizational skills a must

Traits

• Organized
• High-integrity
• Attention to detail
• Dependable
• Quality focus
• Empathetic
• Good listener/communicator

Experience/ Education

• Required: 1+ years of experience as a Pharmacy Technician
• PREFERRED: 5-8 years of experience as a Pharmacy Technician
• Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus.
• Education: High school diploma or GED required