Pharmacy Technician - Patient Care Representative II - FT - Days - MSP

Location: Miramar, Florida

About the role

Provides patient-centered customer service to internal and external clients. Serves as a liaison between the pharmacy, payors, patients, and providers. Coordinates care to ensure patient intake, prescription processing, resolution of third-party rejections, medication orders, and delivery process.

Responsibilities

• Coordinates care with clinical staff regarding any patient side effects and/or requests from providers, patients, or caregivers.
• Supports staff training, transitioning, and onboarding.
• Communicates effectively in person, over the phone, and in writing to provide customer service to internal and external customers (patients, caregivers, physicians, pharmacists) and liaises between patients and providers for medication needs, including patient information, prescription processing, third-party rejection resolution, delivery, storage, supplies, refills, and education materials.
• Maintains compliance with department workflow assignments and metrics.
• Performs activities related to pharmacy technician scope of practice.
• Performs patient intake, benefits investigation, obtains copay assistance, and provides links to patient assistance or triage to other pharmacies or services.
• Collaborates with clinical staff to facilitate patient and/or caregiver requests.
• Coordinates delivery of medications in a timely manner to the patient's preferred location (bedside, home, outpatient pharmacy) to ensure patients receive treatment promptly.
• Collects, documents, and reviews all needed information to ensure timely coordination of care.

Requirements

• High School Diploma or Equivalent (Required).
• Registered Pharmacy Technician (RPT LICENSE) - State of Florida (FL).
• Minimum of two (2) years of experience in a pharmacy or pharmacy call center setting.
• Requires critical thinking skills, effective communication skills, decisive judgment, and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Complies with all state and federal legal and regulatory requirements.

Skills

• Accountability
• Customer Service
• Effective Communication
• Organization Skills
• Problem Solving
• Productivity
• Responding to Change
• Standards of Behavior

Working Conditions and Physical Requirements

• Bending and Stooping: 40%
• Climbing: 40%
• Keyboard Entry: 60%
• Kneeling: 40%
• Lifting or Carrying 0 - 25 lbs Non-Patient: 40%
• Lifting or Carrying 25.01 lbs - 75 lbs Non-Patient: 40%
• Pushing or Pulling 26 - 75 lbs Non-Patient: 40%
• Pushing or Pulling 0 - 25 lbs Non-Patient: 60%
• Lifting or Carrying > 75 lbs Non-Patient: 40%
• Pushing or Pulling > 75 lbs Non-Patient: 40%
• Reaching: 60%
• Repetitive Movement Foot/Leg: 40%
• Repetitive Movement Hand/Arm: 40%
• Running: 40%
• Sitting: 40%
• Standing: 60%
• Walking: 60%
• Squatting: 60%
• Audible Speech: 80%
• Hearing Acuity: 80%
• Smelling Acuity: 80%
• Taste Discrimination: 40%
• Depth Perception: 60%
• Distinguish Color: 60%
• Seeing - Far: 60%
• Seeing - Near: 60%
• Exposure to Biohazardous Waste: 40%
• Biological Hazards - Respiratory: 40%
• Biological Hazards - Skin or Ingestion: 40%
• Communicable Diseases and/or Pathogens: 20%
• Asbestos: 20%
• Cytotoxic Chemicals: 40%
• Dust: 40%
• Gas/Vapors/Fumes: 20%
• Hazardous Chemicals: 20%
• Hazardous Medication: 40%
• Latex: 40%
• Blood and/or Bodily Fluids: 60%
• Computer Monitor: 80%
• Domestic Animals: 20%
• Extreme Heat/Cold: 20%
• Fire Risk: 40%
• Hazardous Noise: 20%
• Heating Devices: 20%
• Hypoxia: 20%
• Laser/High Intensity Lights: 20%
• Magnetic Fields: 20%
• Moving Mechanical Parts: 40%
• Needles/Sharp Objects: 60%
• Potential Electric Shock: 20%
• Potential for Physical Assault: 40%
• Radiation: 20%
• Wet or Slippery Surfaces: 40%