Pharmacy Technician II

About the role

This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Responsibilities

• Verify member and prescriber information and enter accurate data to support pharmacists and clinical programs.
• Educate members on pharmacy-related rules (formulary, prescription benefits), medication resources/assistance programs, and medication adherence aligned with STAR Ratings and HEDIS measures.
• Conduct phone and text-based outreach to members and providers to address care gaps, improve outcomes, and support quality initiatives.
• Provide support for grievances and appeals inquiries related to pharmacy services.
• Generate and maintain reports and records related to rebates, utilization, Beers Criteria, and other ad hoc or monthly reporting needs.

Requirements

• Requires an active, professional license, if required by state law, State Pharmacy Technician Certification or National Certification based on applicable state(s) requirements, to practice as a Pharmacy Technician within the scope of practice in a state or territory of the United States.
• Requires H.S. diploma or equivalent and minimum of 2 years of pharmacy experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities, And Experiences

• Currently active National Pharmacy Technician Certification and State Pharmacy Technician License preferred.
• Previous experience in call center environment preferred.

CarelonRx

CarelonRx pairs a strong, clinical-first lens with deep pharmacy expertise to create solutions that improve outcomes, control costs, and enhance each member’s health.

Pay

The pay for this role is commensurate with experience.

Schedule

This position will work an 8-hour from shift 12:00 am - 8:30 pm (EDT) Monday to Friday. Additional hours may be necessary based on company needs.

Benefits

CarelonRx offers a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

Elevance Health

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.